What are the responsibilities and job description for the Olga's Kitchen Server position at SOK Venture, LLC - (Olga's)?
Immediately greet Guests, accurately take orders and deliver food, Delight the Guest through the execution of Brand Standards & Food Safety.
Supervisory Responsibility:
None
Essential Job Functions
Primary Duties:
• Knowledge of the TSFR Roadmap.
• Immediately greet guests and seat as needed.
• Accurately take orders and deliver food with an attention to precision and timeliness.
• Have a robust depth of menu knowledge and possess the ability to confidently answer any question the guest may have.
• Complete the 9 steps of service– including, but not limited to: LTO scripting, rewards program, knowledge of coupons & promos.
• Ask the right questions, upsell, write down orders and repeat back.
• Prepare and deliver beverages and Starters in a timely manner.
• Run food for guests in the dining room.
• Provide timely quality check backs with all guests as well as checking your section for newly seated tables.
• When needed, spot-sweep the dining room.
• Maintain tables and section both during and after each guest visit.
• Complete all assigned side work in a timely manner.
• Keep all server items fully stocked.
• Possess the ability to conduct polite conversation.
• Practices TEAM work.
• Executes full hands in & full hands out of the kitchen.
• Maintain an attitude of “attention to detail” to their section, their neighbors section, & the dining room.
• Completes server 10 point check list.
• Adheres to all cash handling policies.
• Observe the rules of “10/4” and “guest right-of-way.”
• Maintains composure under pressure, approaches situations with a positive attitude.
• Utilizes BLAST when addressing a guest issues & immediately involves the management TEAM.
• Complete all duties as assigned.
• Assures that we Delight Our Guests.
Education / Experience
• No requirement
Physical and Mental Requirements
Language Skills:
Ability to read and interpret documents such as contracts, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of Guests or employees of the organization.
Mathematical Skills:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.
While performing the duties of this position, the employee is frequently required to sit, talk, hear, walk, use hands and fingers to feel, handle or operate objects and reach with hands and arms.
The employee may occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this position include close vision and the ability to adjust focus.
Psychological Demands:
The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.
While performing the duties of this position, the employee is frequently required to work in a TEAM environment, handle a fast-paced environment and be flexible and willing to accept change. Must also have the ability to communicate with others, both verbally and in writing.
Work Environment:
The work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as it would not create undue hardship.
On occasion, to perform the work it may be necessary to travel in an automobile to other locations in the field either alone or accompanied by a co-worker.
TEAM Schostak Family Restaurants reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of its business.
