What are the responsibilities and job description for the Information Technology Support Technician position at Softworld, a Kelly Company?
IT Support Technician
Location: Tulsa, Oklahoma – Onsite
Contract Duration: 12 months, with potential to extend or convert
We are seeking a hands-on Support Technician to provide IT support in the Tulsa area. This is a great opportunity for a go-getter who thrives in a fast-paced environment, enjoys working independently. On-call and occasional weekend work may be required.
Key Responsibilities:
Provide end-user support for 70 users, including Windows desktops, laptops, mobile devices, and tablets
Deliver conference room support and A/V troubleshooting for in-person and hybrid meetings
Perform light server support including racking, cabling, and basic configuration tasks.
Monitor and troubleshoot local network connectivity issues
Provide technical support for control room operations (experience highly preferred)
Handle ticketing, escalations, and direct user requests efficiently with excellent communication
Collaborate with remote IT teams for escalation and enterprise system support
Required Skills:
1-3 years of Desktop Support experience
Strong troubleshooting skills for desktops, laptops, and mobile devices (MDM)
Networking support and troubleshooting experience
Excellent communication and customer service skills
Desired Skills:
Experience with control room technology support
Prior field tech or multi-site support experience
Strong ownership mindset and ability to work independently