What are the responsibilities and job description for the NJTransit - 3rd Shift - Desktop Consultant position at Software Technology Inc?
This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
This is a fully On-Site support role to troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system to track email submissions and managing phone support efforts.
• Manage Windows Active Directory and Exchange.
• Work closely with other IT employees on system maintenance and configuration projects.
• Work closely with other employees on interdepartmental projects.
• Maintain accurate asset management records.
• Work with vendors and manufacturers on repair and maintenance of IT equipment.
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| • Troubleshoot Desktop LAN, server, wi-fi and connectivity issues. | Required | 5 | Years |
| • Utilize ticketing system to track email submissions and managing phone support efforts. | Required | 5 | Years |
| • Manage Windows Active Directory and Exchange. | Required | 5 | Years |