Functional Support Analyst (Service Now Catalog)

Software Resources has an immediate, long term contract job opportunity for a Functional Support Analyst (Service Now Catalog) with a major corporation in Orlando, FL. Onsite M-Th (remote on Fri).
Service Now Experience is a must have - Service Now Catalog (allows end-users to find, request, and track services or products provided by internal departments such as IT, HR, Facilities, etc.)
Description:
The Functional Analyst is a key representative of the Corporate Technology team, responsible for providing support and driving continuous improvement in the solution. This role encompasses a wide range of responsibilities, including stakeholder engagement; requirement refinement; collaboration with project participants in a variety of roles including engineers, developers, functional testers, project managers, product owners & managers, and customer stakeholders. The Functional Analyst is an integral, strategic partner that can navigate complex, variable business conditions, guide business customers from requirements gathering through product release, & balance requirements with ServiceNow best practices. This role requires a self-motivated candidate that can manage their work independently and use critical and analytical thinking to help ensure successful product delivery.
Basic Qualifications:
Responsibilities:
Serve as technology and process functional expert for ServiceNow modules/catalogs.
Gather business requirements for implementation and enhancement of ServiceNow features, functionality, & products.
Write clear & concise user stories with the appropriate level of detail and acceptance criteria.
Work with customers to create and refine any necessary business process flows.
Partner with project manager(s) to ensure adherence to project schedule.
Interact with SharePoint user groups to understand and document the current process and requirements.
Manage workload to prioritize and adhere to planned and communicated project delivery dates.
Document and create current process flow based on business requirements.
Perform gap analysis to determine the required ServiceNow system setup and configuration.
Partner with team to facilitate creation of business requirements documents, system configuration documents, detailed functional design documents, test plans and test cases, user training documents, and implementation documentation as necessary.
Work with the ServiceNow development, Solution Engineering, & product teams to create and refine stories from business requirements.
Create clear, succinct, & testable acceptance criteria for quality assurance teams to create automated and manual test cases for each story.
Collaborate with development & QA teams to facilitate and resolve issue resolution.
Lead and coordinate the UAT process with business stakeholders and coordinate any needed changes.
Partner with engineering team to assist with documenting reported issues from end-users post-release.
Work with business customers, developers, and internal & vendor support teams to research, document, and resolve the reported issues.
Review, analyze, and create the specifications for any enhancement requests.
Test, verify, and approve the results of the implemented solutions and enhancements.
Partner with project manager and engineering team to plan releases and ensure all necessary sign-off has been provided by necessary stakeholder
Preferred Qualifications:
Knowledge of Service Now platform.
- Ability to write stories with detailed Acceptance Criteria based on customer requirements.
- Experience with ServiceNow for IT service management and business process automation.
- Familiarity with Agile principles and practices for project management.
- Strong verbal and written communication abilities in a large team environment
- Ability to lead discussions with customers and technical teams to drive requirements gathering.
- Capability to analyze situations
Required Education:
BS/BA 7yrs experience

About Software Resources
Software Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity.
We are always looking for professionals at all experience levels and in various specialties to meet our clients' hiring needs. As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.
If this position fits interests you, we encourage you to apply.