What are the responsibilities and job description for the Desktop Support Analyst position at Software Resources, Inc.?
Software Resources has immediate job opportunity for a Desktop Support Analyst. This is a long term contract in Winter Park, FL.
**** COMPLETELY CLEAR BACKGROUND CHECK HISTORY & VALID DRIVERS LICENSE REQUIRED . ****
We are looking for Desktop / Field Support candidates with great customer service skills. The position is on-site Monday- Friday with an on-call rotation (1 week approximately every 6 weeks). This is a field support role requiring a valid drivers license and reliable car.
General Function
Performs moderately complex analytical, technical and administrative work in the planning, design and installation of new and existing computer systems. Provides day-to-day consultation, instruction, troubleshooting and problem solving to computer users for hardware, software, network and related computer systems and devices. Evaluates, reviews and enforces County computer hardware and software standards. This position requires knowledge of all phases and variations of computing systems and support
Works under close supervision of the Systems Support Supervisor. Performance is reviewed through observations, conferences, reports and achievement of desired results.
Experience with A computer certification, Microsoft certifications, CCNA and or experience with desktop imaging or scripting preferred.
Duties:
- Installs, configures and ensures the effective operation of all end user hardware and software, peripheral equipment and mobile devices within established County standards.
- Monitors and responds to Service Center trouble calls and provides end user training in use of equipment and software.
- Confers with the customer to diagnose simple to moderately complex problems, apply solutions and assist in determining the types of hardware and software required to meet business needs.
- Ensures end user hardware, software and associated devices interconnect seamlessly with diverse systems such as file servers, email servers, computer conferencing systems and application servers.
- Creates, runs, and troubleshoots simple to moderately complex scripts, batch files, or installation procedures.
- Performs moderately complex troubleshooting procedures encompassing multiple technology platforms.
- Coordinates efforts with technical staff and customers to determine and resolve client issues under direction of technical lead.
- Reviews licensing problems and performs software and hardware audits throughout the organization. Provides audit reports and assessments and ensures compliance with licensing regulations.
- Provides on call support as needed 24 hours a day, 7 days a week.
- Performs other related duties as assigned.
Job Requirements:
Bachelor's Degree from an accredited institution in Computer Science or closely related field and one year experience in the installation, programming and troubleshooting of computer hardware, software, or mobile devices or an equivalent combination of related education, training, and experience; technical and support level knowledge of all Microsoft Productivity products; knowledge of data networking, both wired and wireless; experience using computer diagnostic tools.
This position is in Public Safety; as a result, any selected candidate will need to complete a Level 2 background check to include fingerprinting along with maintaining an active criminal justice accreditation (this will be provided after starting). Also, during activations of the County's Emergency Operations Center (EOC), candidate may be required to remain on-site overnight and/or during and throughout an emergency incident.
About Software Resources
Software Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity.
We are always looking for professionals at all experience levels and in various specialties to meet our clients' hiring needs. As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.
If this position fits interests you, we encourage you to apply.