What are the responsibilities and job description for the Telecommunications Manager position at Software People, Inc.?
Phone/Skype Hire. Onsite from Day 1 / Hybrid. Local preferred. State of TX residency is must.
Location: Austin, Texas
Duration: 6 months
Must have current LinkedIn profile.
Responsibilities
- Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
- Oversee daily operational activities, including incident management, problem resolution, and service availability
- Serve as escalation point for high-priority network and infrastructure issues
- Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
- Support ongoing and planned initiatives, including:
- SD-WAN implementation and optimization
- Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics)
- Security integrations (e.g., Secure Workload, NGFW, identity services)
- Provide vendor coordination and oversight for network-related services and contracts
- Ensure compliance with Agency security standards, policies, and regulatory requirements
- Participate in change management processes and ensure proper documentation and approvals
- Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives
- Provide status reporting, risk identification, and mitigation planning to leadership
- Maintain documentation of network architecture, processes, and operational procedures
- Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager
Skills Needed
| Years | Required/Preferred | Experience |
| 7 | Required | Minimum of seven (7) years' experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals. |
| 7 | Preferred | Minimum of seven (7) years' of experience with administration, maintenance, and design of Cisco VoIP solutions is required. |
| 5 | Preferred | Minimum of five (5) years' experience managing a networking team in a highly complex environment. |
| 5 | Preferred | Experienced with implementation and support of 24x7x365 network, voice, and video environment. |