Technical Account Manager

Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Account Manager for a contract assignment with one of our premier SaaS clients in Chicago, IL.

Responsibilities:

• Manage technical escalations and provide clear action plans with status updates, actions, and ownership through resolution without supervision.
• Deliver proactive and preventive service deliverables and guide customers through complex environment changes.
• Demonstrate advanced troubleshooting skills, including simulating and replicating customer-reported issues.
• Orchestrate advanced solution integration with Adobe or third-party products from a technical account management perspective.
• Manage assigned accounts and assist team members with their accounts, ensuring effective communication of business impact to internal associates.
• Represent value realization in stakeholder meetings and quarterly business reviews, influencing team initiatives and processes.
• Contribute to product and operational best practices and lead large, complex, strategic accounts confidently.
• Collaborate with engineering teams to deliver enablement content and apply enterprise software project lifecycle phases, including design, implementation, testing, and release management.
• Research, enhance, develop, and apply knowledge while guiding others in the application of operating procedures.
• Contribute to team goals, mentor junior team members, and lead initiatives impacting immediate or extended teams.
• Provide advice, training, and support to junior team members and drive engagement with subject matter experts, product engineering, and management.
• Supervise activities of peers and team members with less tenure and act independently with entrepreneurial perspectives.
• Share knowledge across global teams, engineering, support, and other departments through forums, team meetings, and documentation.

Required Skills:

• Advanced troubleshooting and problem-solving skills
• Excellent communication skills, including presentation, written, and verbal abilities
• Ability to manage complex accounts and deliver innovative solutions to customer requirements
• Strategic thinking and ability to influence client roadmaps and strategic visions
• Expertise in multiple Adobe solutions, with certifications in business practitioner roles
• Technical confidence and actionable knowledge of Adobe investments for a comprehensive view
• Collaboration skills to work effectively with engineering and other teams
• Strong research and knowledge dissemination capabilities
• Leadership and mentoring skills to support and guide junior team members
• Entrepreneurial mindset and ability to act independently on new assignments
• Education: Require a bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or a related discipline. Advanced certifications in Adobe solutions and business practitioner roles are also essential.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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