Guidewire PolicyCenter Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for a Guidewire Analyst for a remote opportunity with one of our premier insurance clients.

Job summary:

A Guidewire PolicyCenter Analyst is responsible for implementing, configuring, and supporting Guidewire PolicyCenter solutions to meet business and underwriting requirements. The role combines business analysis and technical configuration work to deliver product models, policy administration, rating, and workflows across one or more lines of business. The analyst works with business stakeholders, developers, QA, and other IT teams through the full project lifecycle and in production support.

Key responsibilities:

• Gather, analyze, and document business requirements, user stories, and acceptance criteria for PolicyCenter enhancements and implementations.
• Configure PolicyCenter (product model, line of business, rating, underwriting rules, validations, screens, workflows, user permissions) using PolicyCenter tools (Product Designer, PolicyCenter Studio/configuration).
• Design and implement policy data model changes and maintain data dictionaries and configuration artifacts.
• Work with integration teams to define interfaces between PolicyCenter and other systems (BillingCenter, ClaimCenter, policy portals, CTI, data feeds, EDI), including web services, XML, and messaging patterns.
• Translate business requirements into technical designs and collaborate with developers on complex Gosu code, plugins, and custom components when necessary.
• Create and execute test plans, support QA and UAT, coordinate defect management, and ensure acceptance criteria are met.
• Support data conversion and migration activities (mapping, testing, remediation).
• Provide production support, troubleshooting, root cause analysis, and incident resolution for PolicyCenter issues.
• Participate in system upgrades, patches, and performance tuning for PolicyCenter.
• Produce and maintain documentation: requirement specs, configuration guides, runbooks, release notes, training materials.
• Train business users and provide knowledge transfer to operations and support teams.
• Follow Agile/Scrum or waterfall delivery methodologies and contribute to sprint planning, demos, retrospectives.
• Maintain compliance with security, audit, and regulatory requirements where applicable.
  
  

Required Qualifications

• 3-5 years of experience with Guidewire PolicyCenter in an insurer or systems integrator environment (experience levels can vary for junior vs senior roles).
• Strong understanding of policy administration concepts (policy lifecycle, endorsements, renewals, cancellations, quotes, binder, underwriting).
• Hands-on experience configuring PolicyCenter product model, rating, underwriting rules, and UI screens.
• Experience working with business stakeholders to capture requirements and convert them into configuration or technical solution.
• Excellent verbal and written communication skills and ability to present to technical and non-technical audiences.
• Strong analytical and problem-solving skills and attention to detail.
  
  

Preferred Qualifications

• Experience with Guidewire suite integration: BillingCenter and ClaimCenter.
• Experience with Gosu, Guidewire Studio, Rule Designer, and PolicyCenter APIs.
• Familiarity with Guidewire DataHub, InfoCenter, or reporting tools.
• Prior experience in Guidewire system upgrades and patching.
• Knowledge of rating engines, actuarial spreadsheets, and rating algorithms.
• Experience with agile delivery (Scrum) and use of tools like JIRA, Confluence.
• Guidewire PolicyCenter certification (Associate or Professional) or relevant vendor credentials.
• Insurance industry experience (personal, commercial, specialty lines) and understanding of underwriting processes and regulatory constraints.
  
  

Education

• Bachelor's degree in Computer Science, Information Systems, Business, Finance, or related field (or equivalent work experience).
  
  

Working conditions and other expectations

• Ability to work with cross-functional teams in a distributed environment.
• Remote work is acceptable.
  
  

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.