Internal Communications & Content Officer

Software Guidance & Assistance, Inc., (SGA), is searching for an Internal Communications & Content Officer, Institutional Clients for a CONTRACT assignment with one of our premier Financial Services clients in New York, NY.

The Internal Communications & Content Officer is a role that is responsible for developing and executing all internal communications initiatives while creating compelling content for both internal and external audiences - the content strategy therefore spans both internal and external channels. This role focuses specifically on supporting our Institutional Clients businesses (Global Markets Americas, 2S, and FIC), serving as a communications partner for these business lines.

This individual will build strong relationships within the business and will be responsible sourcing relevant topics, coordinating editorial content, and managing content distribution across multiple platforms, including:

• Internal channels (internal mailings, all-staff meetings, Echonet platform)
• External channels (CIB Content Hub, social media, thought leadership articles)
  
  

Additionally, this role will actively participate in cross-CIB communications initiatives to ensure alignment and consistency across the organization.

Responsibilities :

• Content Creation & Communication:
• Draft internal announcements, including organizational updates, employee news, HR communications, and CSR initiatives
• Develop executive speeches and talking points to position leaders as thought leaders
• Create original content showcasing business accomplishments, projects, and team achievements for multiple platforms (Echonet, CIB Content Hub, US website, digital channels, and social media)
• Produce client facing materials, thought leadership articles, and multi-channel campaigns that reinforce the firm's brand and market positioning.
• Awards & Recognition:
• Manage the awards pitching pipeline in collaboration with our Marketing and Media Relations teams, including identifying opportunities, coordinating submissions, and tracking progress
• Oversee internal and external amplification of awards and recognitions to maximize visibility and impact
• Analytics & Impact Assessment
• Manage analytical assessments of both communications performance and content effectiveness across internal and external distribution tools, providing insights to optimize reach and impact.
• Event & Engagement Management:
• Plan and execute Town Halls, executive briefings, and employee engagement activities (in-person and digital)
• Broadcast internal news via email, Echonet, and other communication channels
• Platform & Operations Management:
• Oversee day-to-day internal communications operations, including Echonet platform administration, email distribution tools, and digital signage management
• Stakeholder Relations & Collaboration:
• Build and maintain strong relationships with internal stakeholders across businesses and functions
• Partner with the wider Marketing & Communications team, Internal Communications in Paris, and the CIB Content Hub and Social Media teams
• Employee Engagement Innovation:
• Design and implement innovative employee engagement initiatives to foster connection, collaboration, and culture across the organization, including creative formats for town halls, interactive digital experiences, and recognition programs
• Guidelines & Compliance:
• Implement and uphold internal communications guidelines
• Contribute content to the weekly CIB internal newsletter in collaboration with US functions and business lines
• Support ad hoc projects as needed

Required Skills :

• 4-7 years of experience in internal communications, preferably within a bank or financial institution
• Bachelor's degree in English, Communications, Journalism, or a related field
• Intranet, mailing and website management experience, as well as familiarity with social network platforms
• Foundational knowledge of banking and markets
• Exceptional communication skills, including:
• Excellent written, verbal communication, and strategic thinking skills
• Clear, concise verbal and written communication
• Strong project management skills, with the ability to:
• Prioritize and organize complex initiatives
• Exercise independent judgment in a fast-paced environment
• Stakeholder management expertise, including:
• Building consensus among executive stakeholders
• Collaborating across the organization while maintaining professionalism
• Analytical skills to synthesize data and derive actionable insights
• Versatility to work both independently and as part of a team

Preferred Skills :

• Prior experience supporting an Investment Banking business strongly encouraged
  
  

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.