What are the responsibilities and job description for the Medical Support Assistant position at Softthink Solutions?
Job Title: Medical Support Assistant (MSA)
Location: Bethesda, Maryland
Work Authorization: US Citizen
Active Top Secret Clearance preferred
We are seeking professional and customer-focused Medical Support Assistants (MSAs). The MSA will provide administrative, scheduling, patient coordination, and front desk support in a fast-paced healthcare environment.
Key Responsibilities
Location: Bethesda, Maryland
Work Authorization: US Citizen
Active Top Secret Clearance preferred
We are seeking professional and customer-focused Medical Support Assistants (MSAs). The MSA will provide administrative, scheduling, patient coordination, and front desk support in a fast-paced healthcare environment.
Key Responsibilities
- Schedule, coordinate, and manage patient appointments
- Provide front desk reception and exceptional customer service
- Assist with patient registration and electronic medical record updates
- Coordinate transportation, interpreter services, and patient support activities
- Maintain reports, records, and office documentation
- Support clinical staff with administrative and operational tasks
- Ensure compliance with HIPAA and confidentiality standards
- High school diploma or GED required
- 1–2 years of healthcare or administrative support experience preferred
- Strong communication, organizational, and multitasking skills
- Proficiency in Microsoft Office and scheduling systems
- Experience with EMR systems and medical terminology preferred
- Prior NIH, hospital, or federal healthcare experience is a plus