Deputy Head of Casino Platform Business Operations

Deputy Head of Casino Platform Business Operations December 5, 2025 Full time Locations Georgia Poland Serbia Overview: SOFTSWISS is hiring a Deputy Head of Casino Platform Business Operations to support the growth and efficiency of our Casino Platform division. We are seeking a strategic and execution-driven operations leader to drive a scalable operating model, ensure service excellence, and strengthen cross-team collaboration across key product and client initiatives. About Product: SOFTSWISS Casino Platform Full-service modular software platform to manage online casino operations Learn More Purpose of the role: You will be responsible for driving a predictable and scalable operating model for the Casino Platform, ensuring high service quality, regulatory alignment, and smooth delivery of key client and product initiatives across markets. Key responsibilities: Execute the operational strategy for the Casino Platform in alignment with the product’s and company’s short-term and long-term goals. Build a predictable operating model to support the growing client portfolio (Tier-1/Tier-2). Ensure a high level of client NPS, SLA stability, and service quality. Handle escalations and work with key clients in close collaboration with Commercial and Product leaders. Optimize internal processes, including onboarding, releases, and migrations. Mitigate operational risks, oversee compliance processes, and ensure alignment with regulatory requirements across markets. Work closely with Product, Engineering, Legal, Risk, AML, and Payments teams. Participate in planning and prioritizing the product roadmap from an operational and customer experience perspective. Lead the launch of new markets, features, and major product initiatives together with product and engineering teams. Required Experience: Experience in iGaming, fintech, platform products, or online solutions is highly desirable. 2+ years of experience in a team lead or managerial role. Experience working with metrics, SLAs, budgets, analytics, and P&L (as a plus). Experience with licensing, regulatory frameworks, and compliance processes. Understanding of the technological architecture of platform-based solutions. Strong operational and strategic thinking. Leadership, communication, and change management capabilities. Excellent stakeholder management in a multi-team environment. – Ability to implement quality standards and optimize complex processes. Fluent Russian is a must-have.Learn more about our hiring process here (link) – what to expect, how to prepare, and what makes SOFTSWISS different.