What are the responsibilities and job description for the Service Now Developer position at SoftPath Technologies LLC?
Senior Service Now Developer
Duration: Full Time
Location: Philadelphia, PA (Onsite from Day 1)
Linkdn ID should be mentioned on top of resume with Minimum 500 Connections
Roles and Responsibilities:
- Design, develop, and support ServiceNow applications and platform capabilities with a focus on Discovery, CMDB, CSDM, and ITOM.
- Implement and maintain ServiceNow Discovery for accurate infrastructure and application dependency mapping.
- Configure and manage CMDB governance, reconciliation rules, identification rules, and health dashboards.
- Drive CSDM adoption and align CMDB data models with ServiceNow best practices.
- Implement and enhance ITOM modules, including Event Management, Service Mapping, and Discovery.
- Develop custom applications, workflows, integrations, and automation solutions using ServiceNow platform capabilities.
- Create and maintain Business Rules, Script Includes, Client Scripts, UI Actions, Flow Designer flows, and Integration Hub integrations.
- Design and develop REST/SOAP integrations with enterprise applications and third-party tools.
- Troubleshoot complex platform, discovery, and integration issues.
- Collaborate with architects, business stakeholders, and cross-functional teams to deliver scalable solutions.
- Participate in code reviews, platform upgrades, and release management activities.
Required Skills:
4 years of hands-on ServiceNow development experience.
Strong expertise in:
- ServiceNow Discovery
- CMDB Administration & Governance
- Common Service Data Model (CSDM)
- ITOM (Discovery, Service Mapping, Event Management)
- Strong scripting skills using:
- JavaScript
- Glide APIs
- Script Includes
- Business Rules
- Client Scripts
- UI Policies
Experience with Flow Designer and Integration Hub.
- Hands-on experience with REST and SOAP integrations.
- Strong understanding of ITIL processes and ServiceNow platform architecture.
- Experience working with Service Portal and UI Builder is preferred.
- Knowledge of MID Server configuration and troubleshooting.
Qualifications:
Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
- ServiceNow certifications preferred:
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist – Discovery
- Certified Implementation Specialist – ITOM