What are the responsibilities and job description for the Project Coordinator Supply Chain Solutions position at SOFTEON US?
Position Overview
Softeon is seeking a highly organized and proactive Project Coordinator to support our Solution Delivery and Success Services teams. This role will focus on coordinating customer communications, managing resource allocation, and ensuring timely execution of deliverables across both change requests (tickets) and advisory services engagements.
The ideal candidate will act as a central point of coordination between internal teams and customers, helping to drive project timelines, maintain visibility into ongoing work, and ensure a high level of customer satisfaction.
Responsibilities
- Serve as a primary coordination point for customer communication related to change requests and advisory services
- Track and manage incoming tickets, ensuring proper prioritization, assignment, and followthrough
- Coordinate internal resources across delivery, support, and advisory teams to align with project needs
- Monitor project timelines and deadlines, proactively identifying risks and escalating issues as needed
- Facilitate status updates, meetings, and reporting for both internal stakeholders and customers
- Maintain accurate documentation of project activities, deliverables, and communications
- Support planning and execution of advisory services engagements
- Ensure highquality delivery by tracking progress and verifying completion of assigned tasks
- Assist in continuous improvement of processes for ticket management and service delivery
Education and Experience
- Bachelor’s degree in business, supply chain, information systems, or related field
- 13 years of experience in project coordination, customer support, or similar role (preferably in software or supply chain domain)
- Experience working with ticketing systems and project tracking tools like Monday.com
- Exposure to supply chain or enterprise software environments is a plus
- Familiarity with cloud platforms (Amazon, Azure, or Google) is a plus
- Comfortable using AI tools to improve productivity and workflow
Knowledge and Skills
- Strong organizational and time management skills with attention to detail
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and deadlines in a fastpaced environment
- Strong customerfacing and interpersonal skills
- Problemsolving mindset with ability to proactively address issues
- Ability to collaborate effectively across crossfunctional teams
- Familiarity with project coordination methodologies and tools
Location
This full-time position will be based on-site in our Reston, VA office (close to Metro) or Atlanta, GA office.
About SOFTEON US
At Softeon, we don’t just build warehouse management software—we empower people. For over 20 years, our team has partnered with supply chain leaders to transform fulfillment operations and solve complex challenges with precision and care. Our commitment to innovation means we invest deeply in R&D, giving our people the tools to create smarter, more adaptable solutions. We’re proud of our 100% deployment success rate, but what drives us is seeing our customers thrive. We believe warehouse leaders deserve more than a one-size-fits-all approach—they deserve technology that fits their vision. Join us in shaping the future of fulfillment, one solution—and one success story—at a time.