IT Program Manager

SOFT's client located in New York, NY is looking for a Program Manager - IT Project Planning for a long term contract assignment. NO THIRD PARTIES.

This role blends strategic oversight and program management expertise, that will work closely with architecture teams across Enterprise Architecture, Cloud, Platform, Data & AI, Application, and Network domains, as well as key IT functions including Capital Projects, Operational Technology, Infrastructure & Operations, Product, and Cybersecurity.

A major focus of the role is developing, expanding, and maintaining an executive dashboards and performance metrics profile that provide visibility into employee bandwidth, resource allocation, and project health.

The Manager synthesizes complex data into actionable insights and executive summaries that inform leadership decisions, drive operational efficiency, and support long-term strategic planning.

The position ensures cohesive delivery across interconnected technology domains and alignment between technology solutions and client business objectives.

Key Responsibilities:

• Collaborate with senior leadership including CTO, DCTO’s offices, Directors, and program stakeholders across a highly matrixed organizational structure.

• Develop high-quality executive Power BI dashboards scorecards, and performance metrics to support leadership oversight, resource planning, and operational decision‑making.

• Build, refine, and present executive‑level presentations summarizing program status, risks, financials, and strategic impacts.

• Prepare detailed metrics and analysis of dashboard and formulate into executive summary and concise detail.

• Track KPIs and present progress to executive leadership

• Ensure solutions align with architecture standards

• Conduct capacity planning and resource forecasting analysis

• Identify system inefficiencies and outline reengineering efforts

• Communicate effectively with all stakeholders

• Coordinate with enterprise architecture, product divisions, infrastructure teams, cybersecurity, and operational departments to ensure program alignment with IT standards.

• Assist in the development of the ESA’s strategic technology roadmap

• Identify and assist to mitigate risks

• Drive continuous improvement and innovation across systems

• Assist to highlight team priorities and resource supply/demand

• Address workload and performance issues

• Escalate unresolved issues appropriately

• Perform other duties as assigned

Certifications

• PMP – Required

• Agile - Required

• CSM – Required

• ITIL Foundation – Preferred

• Proven expertise across Cloud, Data & AI, Network, Applications, and Enterprise Architecture

• Advanced proficiency in Microsoft Office Suite (Teams, Planner, Visio, Word, Excel, Access, PowerPoint, SharePoint).

• Power BI experience includes dashboard creation, KPI design, and data analysis.

• Hands‑on experience with Jira and ServiceNow for project tracking and portfolio reporting.

• Exceptional communication skills with ability to deliver executive-level insights