Salesforce Administrator

POSITION SUMMARY:

The Salesforce Administrator is responsible for the configuration, maintenance, and optimization of the Salesforce platform to meet business requirements. This role involves managing user accounts, ensuring system integrity, and supporting end-users to maximize the platform's effectiveness. The Salesforce Administrator acts as the go-to expert for Salesforce-related projects, integrations, and troubleshooting.

DUTIES AND RESPONSIBILITIES:

• Configure and maintain Salesforce to align with business processes, including custom fields, objects, workflows, validations, and page layouts.
• Monitor system performance, data integrity, and security to ensure optimal functionality.
• Manage user accounts, roles, and permissions, ensuring compliance with security policies.
• Provide training and support to end-users, troubleshooting issues, and enhancing adoption.
• Develop and update training materials and user documentation.
• Identify opportunities to streamline processes and improve efficiency through automation, such as workflows and flows.
• Collaborate with business teams to gather requirements and implement changes to Salesforce to meet business needs.
• Perform regular data audits and maintain data hygiene, ensuring accuracy and completeness.
• Import, export, and update data as needed using tools like Data Loader or third-party integrations.
• Build and maintain reports and dashboards to provide actionable insights to various teams.
• Assist stakeholders in interpreting data to support decision-making processes.
• Manage integrations between Salesforce and other business applications.
• Work with developers or external vendors to implement custom solutions as needed.
• Stay updated on Salesforce releases and features, ensuring the platform remains current.
• Ensure Salesforce usage aligns with company policies, industry standards, and regulatory requirements.

JOB SPECIFICATIONS:

• Bachelor’s degree in Information Systems, Business Administration, Computer Science or related field. 
• Salesforce Administrator Certification is required; advanced certifications (e.g., Advanced Administrator, Platform App Builder) are a plus.
• 2 years of experience as a Salesforce Administrator, with expertise in managing user roles, workflows, and data processes.
• Strong understanding of Salesforce architecture, data modeling and security. Experience with tools such as Data Loader, Flow, and Salesforce integrations.
• Familiarity with third-party Salesforce apps (e.g., DocuSign, Tableau CRM) is an advantage.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to work across departments and interact with non-technical users.
• Proficiency in SOQL, SOSL, Visualforce/APEX, Unit Test Development, JSON, and XMLis a plus but not mandatory.

Travel Required:

None

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to sit, and regularly required to stand and walk. The employee must also be able to safely drive an automobile. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. Requires manual dexterity to operate computer keyboard, copier machine, and other office equipment. Some lifting (up to 20 lbs) may be required.

Work Environment:

Primarily remote or hybrid, with occasional on-site meetings as needed. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the environment is usually moderate. Environmental conditions are somewhat variable, but generally acceptable in temperature, ventilation and lighting with CRT exposure. While performing travel related activities associated with this position, within a hospital or laboratory environment, the employee may occasionally be indirectly or directly exposed to category 1 materials including blood, bodily fluids, and/or tissue, and potentially hazardous chemicals.  The employee must obey all hospital safety policies and procedures while operating within this environment.