Head of Fair and Responsible Banking

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Who we are:

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We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

The Head of Fair and Responsible Banking is a key member of the Compliance senior leadership team responsible for designing, implementing, and overseeing the enterprise-wide strategy for fair lending, responsible banking, and consumer complaint management. This role leads the fair lending advisory and analytics functions, which ensures that all business practices are aligned with fair lending regulatory expectations and internal standards. The role will also provide strategic direction, subject matter expertise, and oversight for the broader fair banking practices and consumer complaints.

This leader will partner with lines of business, compliance, risk and legal teams to proactively identify risks, provide credible challenge, and implement sustainable solutions. The successful candidate will bring deep fair lending, responsible banking and complaints oversight regulatory expertise, analytical acumen, and a passion for embedding responsible banking concepts into financial products, services, and operations.

What you’ll do:

Strategic Leadership

• Develop and lead the bank’s Fair and Responsible Banking program, ensuring alignment with regulatory requirements, enterprise risk appetite, and core values
• Serve as the enterprise subject matter expert on fair lending, UDAAP, and related consumer protection laws (e.g., ECOA, FHA, regulatory guidance)
• Provide strategic and operational leadership to the Fair Lending Advisory, Fair Lending Analytics, Responsible Banking, and Complaints Management Oversight teams
• Build, lead, and mentor a team of highly experienced compliance professionals and data scientists focused on all aspects of fair and responsible banking
  
  
  

Fair Lending Advisory

• Maintain and execute the fair lending program
• Lead a team of experienced fair lending officers to execute the program
• Act as subject matter expert to both the first and second lines, regarding fair lending risk and oversight expectations
• Advise compliance, risk, product, credit, marketing, etc., teams on fair lending risks across the lending lifecycle
• Design and execute the fair lending risk assessment
• Design and execute fair-lending related review and monitoring activity
• Ensure appropriate and effective fair lending training across the organization
  
  
  

Fair Lending Analytics

• Maintain and execute the fair lending analytics program
• Lead a team of data scientists to execute the program
• Act as subject matter expert to both the first and second lines regarding fair lending analytics and ongoing monitoring processes and oversight expectations
• Oversee the use of advanced statistical and analytics tools to detect and monitor fair lending risk
  
  
  

Responsible Banking

• Maintain and execute the responsible banking program
• Lead a team of responsible banking officers to execute the program
• Design and execute the responsible banking risk assessment
• Act as subject matter expert to both the first and second lines regarding responsible banking risk and oversight expectations
• Ensure appropriate and effective responsible banking training across the organization
  
  
  

Complaints Management

• Oversee the enterprise complaints management program, ensuring robust intake, analysis, resolution, and escalation processes.
• Analyze complaint trends to identify systemic issues and opportunities for product or service enhancements
• Implement effective regulatory complaint response policies
• Report findings to senior management and help drive root-cause remediation efforts
  
  
  

Governance, Reporting, and Regulatory Engagement

• Prepare and present reports, metrics, and risk assessments to the Board, Risk Committees, and regulators
• Lead responses to regulatory examinations, inquiries, and feedback related to fair and responsible banking and complaints oversight
  
  
  

What you’ll need:

• Deep, applied knowledge of federal and state fair lending and consumer protection laws and regulations (e.g., ECOA, FHA, UDAAP, etc.)
• 15 years directly leading fair lending and responsible banking programs at mid to large sized national banks
• 10 years directly leading fair lending analytics teams
• 10 years applying fair lending concepts to mortgage products and processes (additional experience in the 1LOD preferred)
• 10 years applying fair lending concepts across multiple other products and processes (personal loans, student lending, card, auto)
• 10 years applying responsible banking concepts across a broad range of banking and financial products and services
• 7 years directly leading enterprise complaints oversight programs and broad understanding of a range of associated regulations (Reg E, Reg Z, Reg DD, etc.)
• Proven ability leading large, highly experienced, teams of compliance officers and data scientists
• Significant experience leading relationships with regulatory agencies (e.g., CFPB, OCC)
• Strategic thinker with strong solutions-focused business acumen and ability to influence across all levels of the organization
• Proven ability to build collaborative relationships with cross-functional partners
• Strong written and verbal communication skills.
• Comfortable presenting to and advising executive leadership and regulators
• High integrity, ethical judgment, and commitment to advancing financial inclusion and fairness
• Experience operating in a fast-paced, growth-oriented company
  
  
  

Nice to have:

• Bachelor’s degree or advanced degree in related field
• Experience working in a bank 1LOD
• Certification in compliance or risk management (e.g., CRCM, CCEP, FRM).
  
  
  

Compensation And Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.