What are the responsibilities and job description for the Customer Success Associate position at Social Native?
Described as the “Uber of Content,” Social Native is a marketplace technology company providing brands the ability to scale high-quality content creation and optimize their cross-channel digital marketing strategies. By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels. Brands like Unilever, Adidas, L’Oréal, Crocs, and Nestlé trust Social Native to enhance their paid and organic social strategies through user-generated content (UGC), branded content, and content editing solutions, ensuring they have the right creative assets to drive engagement and conversions.
We are seeking a Customer Success Associate to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively.
Key Responsibilities:
Client Strategy & Success
- Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape.
- Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI’s and overall marketing goals.
- Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning.
Account & Revenue Management
- Maintain and grow client relationships by driving retention, renewals, and expansion opportunities.
- Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI.
- Identify opportunities to optimize and scale client programs through tailored solutions and best practices.
Cross-Functional Collaboration
- Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs.
- Partner with creators to ensure content meets brand expectations and delivers measurable impact.
- Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements.
Qualifications:
- 1 years of experience in account management, customer success or customer service, working directly with clients.
- Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space.
- Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives.
- Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations.
- Analytical mindset, with the ability to interpret data and provide actionable insights.
- Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving.
Social Native Perks:
One of the best perks about Social Native is working with amazing talented people! Come see what it’s like to work at a fast-paced, venture-backed tech company. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great.
- Attractive health, dental and vision insurance coverage
- Competitive compensation structure
- 401(k) retirement plan
- Unlimited vacation policy