Senior Account Manager

Senior Account Manager

Houston TX • Hybrid • Full Time

Social Behavior has spent the last eleven years shaping the social media presence of hundreds of brands across Houston and beyond. As early adopters of social media, our agency has been evolving since day one and is recognized as one of the leading agencies in Houston for hospitality, lifestyle, and CPG brands. Our team thrives on collaboration, creativity, and the belief that great work can also be fulfilling work. We position our management team with the opportunity to grow in leadership and marketing mastery while supporting brands that you will be proud to represent.

Social Behavior is seeking a highly organized and client-focused Senior Account Manager to oversee social media marketing services across a portfolio of 15-20 brands. This role is best suited for someone who excels in client relationships, project execution, and leadership. You

will serve as a trusted partner for our clients and a workflow leader for our production team.

Client Management

• Manage 15 to 20 client accounts as the primary point of contact

• Respond promptly to client emails and chats within one business day

• Host monthly client calls and prepare clear, concise recaps

• Ensure analytics reports and performance insights are delivered monthly

• Prepare onboarding recaps for new client launches

• Identify opportunities to improve client experience results and retention

Team Production Support

• Coordinate content production with Creative Curators and publishing team

• Oversee ongoing IG engagement and content performance

• Support paid ads fulfillment and campaign coordination

• Ensure branding tone and accuracy in all published content

• Support client content shoots and special activations as needed

• Contribute to email marketing and event marketing tasks

• Monitor analytics to support healthy growth trends

Internal Collaboration

• Act as a liaison between clients and our creative teams

• Maintain timelines, deliverable quality, and communication effectively and efficiently

• Foster a proactive, positive, and solution-oriented work environment steered by our culture.

• 3 plus years of continued professional experience in account management, client services, or similar roles with stable growth progression

• Experience in social media and digital marketing strongly preferred

• Strong project management and communication skills

• Ability to manage multiple deadlines with calm efficiency

• Understanding of social platforms analytics and marketing tools

• Motivated by client success and personal performance

• Monday through Thursday 8 am to 5 pm, Friday 8 am to 12 pm
• Hybrid remote and in-office two days weekly
• Occasional special project support outside normal business hours
• Reports to the Agency Coordinator.

• Starting salary $45,000 to $50,000 per year based on experience

• Probationary salary $40,000 per year for the first 60 days

• Quarterly performance bonus paid quarterly, up to 1500 for successful performance

• Unlimited PTO after probationary period

• W2 employment with bi-weekly payroll

• Long term career growth opportunities within our agency.

Our interview process includes four steps designed to ensure alignment for both sides. This includes a DISC assessment to help us understand communication styles and strengths.

Please apply directly on our website so your information flows to our Hiring Coordinator through the proper intake process:

• 👉 www.socialbehavior.com/careers