What are the responsibilities and job description for the Enterprise Service Desk Technician - Kansas City, MO - Secret Clearance Required position at SOC LLC?
Enterprise Held Desk Technician needed for a long term contract opportunity with SOC's client to work in Kansas City, KS.
***Active Secret Clearance and CompTIA Security is required***
Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities?
As a member of the team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, SOC will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
What will you do as a Help Desk Support Representative? You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:
Preferred Qualifications:
Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer.
#DZFED
#INDSOC
***Active Secret Clearance and CompTIA Security is required***
Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities?
As a member of the team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, SOC will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
What will you do as a Help Desk Support Representative? You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:
- Provide health and status monitoring of the networks.
- Documenting and communicating outage information to co-workers and customers.
- Executing scripts.
- Open and close tickets.
- Correlate events and incidents for management of Information Technology (IT) Services.
- High school Diploma or General Equivalency Diploma (GED)
- U.S. Citizen with an active DOD Secret security clearance.
- DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security )
- Must be willing to work shifts, including evenings and weekends.
Preferred Qualifications:
- Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer.
#DZFED
#INDSOC
EOE AA M/F/Vet/Disability