Admissions Support Specialist

Mission Statement: Sobriety House, Inc. is a state-licensed, nonprofit, substance use disorder treatment provider dedicated to offering high quality and effective services through an extensive continuum of care to support clients in lifelong recovery, regardless of ability to pay.

Sobriety House is a nonprofit organization in Denver, CO that offers Intensive Residential Treatment (IRT), Transitional Residential Treatment (TRT), and Outpatient (IOP and Traditional) treatment for those with substance use disorders.

We’re looking for an Admission Support Specialist to join our team that values growth, contributes to a supportive agency culture, and is motivated to supporting the needs of the SUD population.

The Admissions Support Specialist is a key member of the Admissions team and supports the full intake process for clients entering Sobriety House for services. This role provides direct coverage for live calls, intake assessments, screenings, and eligibility reviews. The position ensures high quality client engagement and supports daily admissions operations in partnership with the Admissions Supervisor and the rest of the team.

Essential duties and responsibilities include (but are not limited to):

• Answer live incoming calls and provide program information to prospective clients and referral partners
• Record call notes and ensure timely follow-up
• Assist with daily intake coverage to ensure intake assessments are available five days a week
• Support client screenings, eligibility checks, and documentation collection
• Maintain and update the admissions calendar and intake schedule
• Support the maintenance of the waitlist and census tracking
• Support client orientation and intake day logistics
• Coordinate with referral partners including AFS, Signal, probation, and community agencies
• Complete required paperwork/reporting to various referral sources
• Request Medicaid authorizations
• Proficiency with clinical documentation and timeliness
• Attend staff meetings and participate in team communication
• Help ensure compliance with HIPAA and agency standards
• Perform additional duties as assigned by the Admissions Supervisor

Knowledge of:

• Substance use disorder treatment, withdrawal management needs, and ASAM level placement considerations
• Intake assessment procedures, screening tools, and referral pathways

Skills:

• Strong clinical judgment when conducting intake assessments and screenings
• Excellent communication and rapport building skills
• Ability to manage shifting priorities with accuracy and follow through
• Competence in documentation, data tracking, and professional correspondence

Qualifications:

• Preferred: Bachelor degree in Behavioral Health, Psychology, Social Work, Counseling, Human Services, or other related field
• Strongly preferred: Experience in behavioral health, clinical admissions, case management, or substance use disorder treatment
• Experience conducting screenings or intake assessments is preferred
• If in recovery from addiction, must have at least one year of continuous sobriety.
• If non-addicted, should espouse abstinence and the 12 steps as the main recovery method.
• Services are offered in-person primarily, but comfort and willingness to provide services in telehealth in certain situations is necessary.
• Willingness to comply and adhere with agency COVID-19 policies and procedures required.
• Ability to communicate effectively both orally and in writing.
• Ability to establish healthy and appropriate boundaries with clients.
• Ability and willingness to cooperate with agency staff and other agencies.
• Understanding and adherence to federal confidentiality regulations (HIPAA & 42 CFR Part 2), and commitment to adhere to agency as well as all funding source policies and procedures/mandates.
• Excellent people skills and team orientation.
• Ability to use computer/technology, Google Suite, etc. as well as an understanding of using an Electronic Healthcare Record (EHR) system.

Work conditions:

• Mix of remote and on campus work
• Standard office equipment including computer, phone, copier, and related tools
• Indoor work environment with possible exposure to the busy environment of a treatment setting
• Ability to sit, stand, and lift light items as needed

Hiring process will consist of a 90 day probationary period to determine if employee is a good fit to Sobriety House culture and is able to consistently meet work ethic standards.

What makes Sobriety House a great place to work:

• Supportive culture in a well-established treatment center; Sobriety House is the oldest residential treatment center in the state.
• Medical benefits beginning the first of the month after 30 days of employment
• Paid time off and 11 paid holidays per year
• Work-life balance (4 additional mental health days per year)
• Supervision for licensure included
• 401K, with agency matching up to 5%; fully vested after 3 years of employment
• Great medical, dental, and vision insurance
• Wonderful short- and long-term disability and life insurance
• $500 per year for continuing education reimbursement
• CHSC (Colorado Health Services Corps) approved site with student loan reimbursement up to $90,000
• License application fee reimbursement
• Hybrid work schedule

Sobriety House is an equal opportunity employer.

Compensation: range is generally $50,000 to $65,000/year to start; however, salary is contingent upon certification, licensing, education, and experience.

Drug Free Workplace Statement:

Sobriety House maintains a drug free workplace compliant with all federal, state, and local requirements

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement

Education:

• Bachelor's (Preferred)

Work Location: Hybrid remote in Denver, CO 80223

Salary : $50,000 - $65,000