Retail Cashier

Summary

The Retail Cashier position is responsible for accurately processing guest transactions, and providing superior customer service at all retail outlets.

Duties/Responsibilities

• Provide Guests with a Fun, Friendly, and Helpful experience.
• Greets Guests including answering phones and directing guest inquiries to appropriate party.
• Provide guests with retail options.
• Informs Guests about services available and assesses guest needs.
• Accurately process guest transactions through the Agilisys PMS retail system.
• Keep an accurate bank and maintain proper records of transactions throughout daily shift.
• Keep work stations and inventory stocked and organized. 
• Update product lists and price items accordingly
• Track, receive & examine products being purchased for damages and quantity accuracy.
• Assists in the maintenance of store front and retail displays, including folding & steaming clothes
• Help stock shelves and display areas daily and inform Management of re-order needs.
• Completes, processes, and maintains applicable paperwork and records.
• Assist in inventory counts or place signage for store promotions
• Must maintain knowledge of inventory to the extent that cashier can make suggestions to guests about jewelry, clothing, or other items.
• Maintain knowledge of Casino and department promotions, programs, and services. 
• Provide scheduled coverage at the retail shops. 
• Must be able to work posted scheduled shifts. (Scheduling is based on the needs of the Resort).
• Follow standard department and Casino policies and procedures.
• Maintain cleanliness and sanitation of all department outlets according to Soboba Casino Resort standards and Indian Gaming Health regulations.
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Education / Qualifications

• Must be 21 years of age, or older.
• High School diploma or equivalent, required.
• 6-12 months of cash handling experience, required.
• A minimum of 1 year of retail service experience, preferred.
• POS knowledge, preferred.
• Any combination of education, experience and training that provides the required knowledge, skills and abilities.
• Must be able to provide evidence of eligibility to work in the United States.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.  
• Required to submit to and obtain negative results on all drug and/or alcohol testing.
• Ability to obtain and maintain TIPS (Training for Intervention Procedures) Certification.

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:   

• 401k Plan   
• Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
• Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee
• Employee Assistance Program   
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)  
• Paid Time Off   

Soboba Casino Resort Team Member Recognition including, but not limited to:

• Reward and Recognition Program (Quarterly, and Annually)   
• Team member Incentives   
• Discounted Team member meal  

DISCLAIMER:

The information contained in this job description is intended to describe the general nature and level of work performed by Team Members within this classification. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, working conditions, or physical requirements associated with the position. Management reserves the right to modify, add, or remove duties and responsibilities as business needs dictate. The omission of specific statements regarding physical demands or work environment conditions does not exclude them from being required to perform the essential functions of the job.