Warranty Customer Service Representative

Customer Service Representative Location: Newark, DESobieski Services, Inc. in Newark, DE is seeking to hire a Full time Customer Service Representative. Are you a customer service professional who is looking for better hours and pay? Are you interested in starting a career with a stable and respected HVAC company? Would you enjoy answering phones and providing great customer service in a fast-paced office environment? If so, read on!Our Customer Service Representatives earn a competitive wage and rewards for high performance. They also enjoy a comprehensive benefits package, paid vacation and holidays, a 401(k) plan, free training, and a flexible work schedule. If this sounds like the right opportunity for you, apply today!ABOUT J.F. SOBIESKI MECHANICAL CONTRACTORS, INC.J.F. Sobieski Mechanical Contractors, Inc. is an $100-million mechanical contracting company that serves Delaware, South Eastern PA, Richmond-Williamsburg, Virginia, and Maryland markets. We are the largest mechanical contractor in the tri-state area (DE, PA, MD as well as the Richmond, VA area. We do residential and commercial installations of HVAC, plumbing, sheet metal, and fire protection. We believe in three core values that have made our company successful: integrity in every decision we make, treating all team members like family, and courage to always make the right decisions. By putting an emphasis on these core values, we have been able to create strong, lasting relationships with our customers.We acknowledge and value the talents and hard work of our team. Due to their dedication, we proudly offer great pay and benefits. We work as a team with the combined goal to grow as a company into experienced professionals. Which is why we offer unlimited earning potential, exceptional training, and career advancement opportunities.As a home services industry leader, we know the value of education and career growth. We are a proud state-sponsored apprentice employer. With our in-house training center inclusive of all the latest equipment as well as a full-time trainer on staff, we are able to provide our service technicians with a defined career path based on education and on-the-job (OTJ) training. With us, a journeyman degree is a mere four years away - with minimal out-of-pocket cost!Summary of Position/Purpose:The Customer Service Representative is our customer’s first experience with Sobieski. It is an important responsibility as this is the point at which we first begin to establish, grow, and maintain our client base. Anyone performing in this capacity must have the verbal skills and professionalism that will allow for effective communication with the customer.ROLE AND RESPONSIBILITIES• Manage inbound and outbound customer calls in a timely manner.• Monitor warranty email account to ensure every customer is contacted and scheduled.• Identify customers’ needs and wants, give your best to clarify information.• Research every issue and provide solutions to them.• Recognize opportunities to upsell our products and services.• Follow our company's communication “scripts.”• Keep records of all conversations in our call center database in a comprehensible way.• Provide excellent builder communication and ensure all notes are provided on builder sites.• When assigned, attend meetings and training seminars.• Build strong relationships with customers.• Follow our customer engagement strategy.• Meet qualitative and quantitative targets.QUALIFICATIONS AND EDUCATION REQUIREMENTS• High school diploma or equivalent.• Proven track record in customer service.• IT competent; good typist and proficient with phone systems.• Highly organized with exceptional follow-through abilities.• Strong verbal and written communications.• Ability to build trust and demonstrate empathy.• Personality that blends well with a fast-paced, goal-driven environment.• Competitive individual contributor who also loves to win as a team.• Highly motivated, flexible, and great attitude on life.

Salary : $16 - $22