What are the responsibilities and job description for the Bilingual Customer Service Representative position at Quality Staffing Services?
Customer Service Representative - Bilingual
Note: All communications with candidates will be kept strictly confidential.
What to expect:
As the Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency. Office environment is run by one person and responsible for the daily activity of the office.
Salary: $38,000 - $45,750
Benefits:
- Health, Dental and Vision Insurance after 60 days
- Life Insurance
- Short and Long Term Disability
- 401K with employer match
- Paid Time Off
Job Type: Full-time
Work Location: Georgetown, Delaware
What you will get to do:
- Assist customers with any questions regarding their accounts both in person and on the telephone
- Resolve any complaints by working with other departments to satisfy the customer promptly
- Researching any customer problems and performing any adjustments to correct the problem
- Receiving payment on accounts in person and by telephone
- Reconciliation of customer accounts
- Performing any customer account maintenance such as, address changes, budget payment and prebuy plans
- Tracking and recording problem calls
- Handle mailing daily invoices and the process of month end statements
- Assist switchboard/receptionist with answering incoming calls
- Contacting customers to update information and look for opportunities to better serve our customer needs
- Any general correspondence duties and other job duties assigned by the Customer Service Manager
- Monitor the tank gauges
- Verify the petty cash
You will bring these qualifications:
Experience Level: Mid-Level
Education: High School Diploma or Equivalent Required
- Proven communication and customer service skills
- Excellent computer skills
- Must be organized and detailed oriented
- Self-motivated
- Able to respond to customers in a polite and friendly manner
- Ability to multi-task, prioritize, and manage time effectively
- High School degree
- Must be flexible with work hours
Shift & Schedule: Day Shift, Monday-Friday. Intermittent evening hours and weekends during peak season or when working a trade/consumer show.
About QSS:
Candidates rely on us for career matching, coaching, and skilled training. Clients know they can count on us to provide their business with a top-notch, customized workforce. We help talented and driven individuals find opportunities that are right for both the individual and client. Quality Staffing Services has served the community with the mission to help great people find great jobs since 1995.
Quality Staffing Services has three Maryland offices: Cambridge, Easton, and Salisbury to service clients and candidates across the entire Delmarva Peninsula (Delaware, Maryland, and Virginia).
Salary : $38,000 - $45,750