What are the responsibilities and job description for the Quality Assurance Specialist position at SOAR365?

About the Role

Are you passionate about quality, process improvement, and creating exceptional service experiences? We are seeking a Quality Assurance Specialist to help ensure the highest standards of janitorial and custodial services are consistently delivered across our contract operations.

In this role, you will partner closely with the Project Manager to oversee quality assurance activities, conduct inspections, analyze service performance, and support employee training and development. Your work will directly contribute to operational excellence, customer satisfaction, safety, and contract compliance. This is an ideal opportunity for a detail-oriented professional who enjoys working collaboratively, solving problems, and driving continuous improvement in a dynamic service environment.

Who We Are: SOAR365

For more than 70 years, SOAR365 has been dedicated to supporting individuals and families living with disabilities. Our innovative programs and compassionate services are thoughtfully designed to meet real-world needs at every stage of life. Today, SOAR365 has a profound impact on more than 2,000 people and their families across the Greater Richmond area. Whether through employment, therapy, respite, or recreation, we're proud to help people of all abilities thrive.

We are also proud to be recognized as an Employer of Choice, offering competitive benefits, professional development opportunities, and a supportive environment where employees feel valued, empowered, and connected to meaningful work.

Key Responsibilities & Duties

In this role, you will conduct inspections, evaluate service quality, analyze performance trends, and prepare reports that support operational excellence and compliance. You will develop and maintain quality control procedures, inspection schedules, and service standards while investigating customer concerns and coordinating corrective actions when needed. You will also support employee training on quality, safety, equipment, and service procedures, while promoting a culture of teamwork, accountability, professionalism, and continuous improvement.

Requirements & Qualifications

The successful candidate will have a high school diploma or equivalent and at least two years of experience in contract services, production, or a related field, with supervisory experience preferred. Strong verbal and written communication skills, sound judgment, and the ability to work effectively both independently and as part of a team are essential. Candidates must be comfortable using computer applications, possess a valid driver's license with an insurable driving record, and be able to perform the physical requirements of the position, including lifting up to 50 pounds, frequent bending and kneeling, and working from a six-foot ladder. A commitment to safety, quality, customer service, and operational excellence is required.

Hours & Schedule

Typical schedule: Monday - Friday, 7 a.m. - 3:30 p.m. Requires flexibility as needed.

Total Rewards & Benefits

Our market-competitive total rewards package includes:

Comprehensive health, dental, and vision coverage
11 paid holidays
Sick and vacation leave
Immediate access to your paycheck through ZayZoon
Short- and long-term disability benefits
Flexible spending accounts (FSA)
403(b) retirement plan with immediate vesting
Life insurance
Employee development and training programs
Wellness programs
Discounted tuition to South University

How to Apply

To apply for this position, a completed SOAR365 application is required.

Equal Opportunity & Workplace Commitment

SOAR365 is an EO/AA Employer and welcomes applicants who are Veterans, individuals with disabilities, and those from other protected categories.

We are a Drug-Free Workplace.

Reasonable Accommodations

If you need reasonable accommodation when applying for a position on our website, please contact us at (804) 358-1874 and ask for Human Resources.

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