Front Desk Reception Agent

Front Desk Receptionist

📍 Location: Snowmass Club | Snowmass Village, CO
👥 Reports To: Residences Director
📌 Supervises: None
📋 Classification: Non-Exempt

Are you passionate about hospitality and creating memorable experiences for owners, guests, and members? Do you have strong interpersonal skills, attention to detail, and the ability to anticipate needs before they arise?

Snowmass Club is looking for a Residences Front Desk team member who brings professionalism, exceptional hospitality, strong communication skills, and a commitment to delivering personalized service.

🌟 What Guides Us

OUR MISSION – Inspire lasting memories and meaningful connections with all the comforts of home

OUR VISION – To be the Club of choice for work & play

OUR VALUES – Y.E.S.
✅ You Elevate Service – Excellence lives in the details
🤝 We Are One Team – Support each other and win together
🎭 Be A Host – Anticipate needs and create belonging
🌍 Embrace the Adventure – Stay curious and keep improving

✨ What You’ll Do

🤝 Leadership & Hospitality

• Promote a positive work culture and encourage teamwork
• Demonstrate professionalism and serve as a role model for exceptional hospitality standards
• Provide guidance and support to colleagues to help ensure consistent guest service
• Lead by example by anticipating guest needs and resolving concerns professionally
• Maintain the highest level of discretion and confidentiality when handling guest and member information

🏨 Guest Services & Front Desk Operations

• Register owners and guests while providing a warm, personalized welcome
• Accommodate special requests whenever possible while maintaining accuracy and attention to detail
• Monitor room status information and communicate updates to the appropriate departments
• Coordinate with Housekeeping and Engineering regarding check-outs, late check-outs, early check-ins, special requests, and part-day rooms
• Complete final inspections of residences to ensure units are clean, properly prepared, and all items are in working order
• Maintain knowledge of residence locations, parking options, room types, club facilities, and amenities
• Assist with pre-arrival preparations to ensure residences and amenities are ready for occupancy

💻 Technology & Front Desk Systems

• Operate the room key system and front-office equipment, including telephones, printers, and computer systems
• Follow proper credit, cash, checking, and cash-handling policies and procedures
• Process mail, packages, and messages accurately and efficiently
• Follow proper telephone etiquette, including a professional tone, clear communication, and prompt responses
• Operate and troubleshoot guest-use equipment, including PlayStation and Xbox consoles, arcade games, shuffleboard, air hockey tables, vending machines, and other recreational equipment
• Assist members and guests with equipment questions or issues as needed
• Follow established procedures for issuing and closing safe deposit boxes

🎯 Guest Experience & Club Knowledge

• Maintain current knowledge of daily club activities, events, and meetings
• Provide accurate information regarding club facilities, amenities, services, and activities
• Use suggestive selling techniques to promote club services and enhance the guest experience
• Anticipate guest needs and provide proactive recommendations to improve their overall experience
• Report unusual occurrences, concerns, or special requests to the Residences Director

🤝 Communication & Teamwork

• Communicate effectively with all Club departments to ensure seamless service and guest satisfaction
• Work closely with Golf, Tennis, Restaurants, Spa & Fitness, Accounting, Human Resources, Housekeeping, Engineering, Bell Stand, Concierge, Marketing and Communications, and other departments
• Maintain strong communication between departments regarding guest needs, residence status, and special requests
• Maintain the cleanliness and neatness of the front desk and lobby areas
• Conduct regular visual checks and coordinate with Housekeeping or Engineering when additional attention is needed

🚨 Safety & Additional Responsibilities

• Demonstrate knowledge of and ability to perform required roles during emergency situations
• Perform other appropriate tasks as assigned by the Residences Training and Development Specialist or Residences Director
• Provide proactive recommendations to the Residences Director and management for improving guest experiences and front desk operations

Qualifications

💼 What You Bring

• Strong interpersonal and communication skills
• Exceptional customer service and hospitality skills
• Strong attention to detail and organizational abilities
• Ability to anticipate guest needs and respond appropriately
• Ability to remain professional and composed when working under pressure
• Ability to maintain discretion and confidentiality
• Ability to work effectively both independently and as part of a team
• Ability to operate computers, telephones, front-office systems, and other technology
• Ability to work a flexible schedule, including weekends and holidays, as required

💪 Physical Requirements & Work Environment

• Ability to stand and walk for extended periods
• Frequent bending, reaching, lifting, and carrying as required
• Ability to operate computers, telephones, printers, and other front-office equipment
• Ability to move throughout residences, front desk, lobby, and Club facilities as needed
• Ability to work in a fast-paced hospitality environment while maintaining a professional demeanor

🎁 Why You’ll Love It Here

Full-Time Benefits Include
Health, Dental, Vision, Life Insurance, Paid Time Off, and Sick Pay

All Employees Enjoy

• Potential Housing
• 401(k)
• 60% Discount on RFTA Bus Passes
• Restaurant & Retail Discounts
• Free On-Site Parking
• Employee Meal, Golf, Tennis, and Gym Usage
• Employee Wellness Programs

📌 Additional Information

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Additional duties may be assigned as needed.

Salary : $20 - $24