Lodging Guest Services

• Assist guests with checking in/out of rooms if needed.
• Assist with guest questions and problems.
• Sell accommodations, services, and resort amenities.
• Maintain positive relations with participating lodging program homeowners.
• Answer phones in a professional and friendly manner.
• Promote resort mission statement, values, and guest service philosophies.
• Follow all emergency procedures.
• Consistently set up, maintain, and break down workstations.
• Operate cafe and shop duties daily ie: preparing coffee, etc.
• Stock and maintain adequate inventory in designated workstation.
• Perform quick and accurate credit card transactions with our guests.
• Other duties as assigned by lodging or resort leadership.

Team Member Qualifications:

• Knowledge of PMS Software.
• Ability to speak clearly and hear over the telephone.
• Must be able to lift to 25 lbs..
• 2 years of customer service experience .
• Well-organized and able to multi-task.
• Problem solver who thrives in a fast-paced environment.
• Able to maintain composure when dealing with difficult guests.
• Knowledge of rates, packages, discounts, and policies (cancellations)·
• Must be able to stand for long periods of time.
• Excellent interpersonal and communication skills.
• Basic accounting knowledge would be an asset.