What are the responsibilities and job description for the Lodging Guest Services position at MOUNTAIN CREEK?

Lodging Guest Services – Mountain Creek

Location: Vernon, NJ Reporting to: Lodging Manager

SNOW Partners Mission Statement:

“To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections.”

About Mountain Creek:

Mountain Creek, a four-season resort, offering skiing/snowboarding, bike park, waterpark, weddings, mountain coaster, restaurants, and lodge.

How the Lodging Guest Services works with the Team:

The Lodging Guest Services may be the first team member our lodging guests meet when they arrive at the resort. As an ambassador to our resort, this position requires a team member to be energetic, positive, and caring. Someone who will take charge of any opportunity to make the guest’s stay better than they had anticipated, ensuring their return. A friendly, efficient, and outgoing personality is critical for this position.

Team Member Responsibilities:

Assist guests with checking in/out of rooms if needed.
Assist with guest questions and problems.
Sell accommodations, services, and resort amenities.
Maintain positive relations with participating lodging program homeowners.
Answer phones in a professional and friendly manner.
Promote resort mission statement, values, and guest service philosophies.
Follow all emergency procedures.
Consistently set up, maintain, and break down workstations.
Operate cafe and shop duties daily ie: preparing coffee, etc.
Stock and maintain adequate inventory in designated workstation.
Perform quick and accurate credit card transactions with our guests.
Other duties as assigned by lodging or resort leadership.

Team Member Qualifications:

Knowledge of PMS Software.
Ability to speak clearly and hear over the telephone.
Must be able to lift to 25 lbs..
2 years of customer service experience .
Well-organized and able to multi-task.
Problem solver who thrives in a fast-paced environment.
Able to maintain composure when dealing with difficult guests.
Knowledge of rates, packages, discounts, and policies (cancellations)·
Must be able to stand for long periods of time.
Excellent interpersonal and communication skills.
Basic accounting knowledge would be an asset.

Salary : $16

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