Guest Communication Center Agent

• Initiate and respond to chats promptly and professionally. Determine customer needs by actively listening and asking clarifying questions.
• Research, locate, and provide accurate information about products, services, pricing, and resort policies.
• Troubleshoot customer issues, explore alternative solutions, and escalate complex problems to the appropriate department or supervisor.
• Assist guests with bookings, purchases, and reservations through the chat platform.
• Contribute to the improvement of chat support processes and knowledge base resources.
• Perform other tasks assigned by Manager.

Team Member Qualifications:

• Excellent written communication skills, including grammar, spelling, and punctuation.
• Strong typing skills and the ability to navigate multiple systems simultaneously.
• Customer service experience, preferably in a chat or online environment.
• Proficiency in Google Suite.
• Strong problem-solving and multi-tasking abilities.
• Ability to work independently and as part of a team.
• Bilingual ability a plus.