Enforcement Ambassador – Mountain Creek
Location: Vernon, NJ Reporting to: Guest Experience Manager
SNOW Partners Mission Statement:
“To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections.”
About Mountain Creek:
Mountain Creek, a four-season resort, offering skiing/snowboarding, bike park, waterpark, weddings, mountain coaster, restaurants and lodge.
How the Enforcement Ambassador works with the Team:
Enforcement Ambassadors are responsible for resolving any guest ticket or pass issues that arise from the process of scanning at the lift.
Team Member Responsibilities:
- Ensure compliance with lift ticket/pass usage while maintaining a fun atmosphere
- Assisting the Scanners at at the lift to identify fraudulent passes
- Utilizing Snow Cloud to confirm the details of the situation
- Assisting the guests in transacting in the purchase of a ticket to remedy the theft and removing the guest from property
- Completing the documentation needed for the occurrence
- Assisting Vernon PD with information needed for guests who do not comply
- Assisting the guests in transacting in the purchase of a ticket to remedy the theft and removing the guest from property
- Completing the documentation needed for the occurrence
- Assisting Vernon PD with information needed for guests who do not comply
Team Member Qualifications:
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- Must be 18 or older
- A positive attitude and a commitment to great service
- Ability to stand for long periods of time
- Willing to work outdoors in the ever-changing seasonal climate of NJ
- Ability to de-escalate and make decisions under pressure
- Must be able to work a flexible schedule including weekends and holiday
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Salary : $17
