Spa Supervisor

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Location Description:

Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jackson's largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and vacation luxury condo rentals.

Overview:

SUMMARY

The Spa Supervisor at Grand View Spa will be an integral member of the team that creates distinctively different and authentic experiences for our guests by leading the Spa Coordinator, Spa Provider and Spa Attendant Teams. They will exemplify Snow King Resort & Spa culture while working to always provide exceptional service and operational excellence to both internal and external guests.

ESSENTIAL JOB FUNCTIONS:

• Supervise day-to-day operations of the Spa Coordinator, Spa Provider and Spa Attendant teams including supporting and creating operational protocols.

• Focus on maximizing revenue and guest satisfaction.

• Work closely with the Spa Director to ensure all standards and expectations are met.

• Oversee the spa facilities and operations, as Manager on Duty as needed.
• Maintain current knowledge of all spa policies and procedures, spa services including spa treatments, spa amenities, hours of operations, and spa retail.

• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Snow King Resort & Spa and the surrounding area to answer any questions guests may have.

• Ensure all spa staff are aware of discount rates, special packages, products, services, and general info needed to handle guest inquiries daily.

• Conduct training for existing and new Spa Coordinator and Spa Attendants.
• Perform Spa Coordinator and Spa Attendant duties to standards of excellence.
• Ensure charges are processed diligently and correctly, follow up with guests on charge discrepancies as needed.
• Inform Spa Director of any guest concerns or incidents needing further attention. If applicable, complete a Guest Incident Report or Employee Incident Report on any issues (solved or unsolved issues) and follow up as needed.
• Ensure the Spa Team executes daily tasks and special assignments in a timely manner including the maintenance, organization, and cleaning of workspaces.

• Maintain good communications and teamwork with other departments within the resort.

• Participate in and successfully complete all training, education, and certifications required.

• Uphold and model appropriate departmental standards of excellence including verbiage and quality of interactions with guests.
• Uphold and ensure compliance with all Snow Kind Resort and Pyramid Global policies and procedures.
• Support performance evaluations and disciplinary notices as needed.
• Report all equipment problems and maintenance issues, safety hazards, or unsafe practices and procedures to the Spa Director immediately.
• Report to work at the scheduled time in compliance with Pyramid Global Appearance Standards
• Attend all scheduled staff meetings and proactively present solutions to challenges observed.
• Execute timely other duties as delegated by Spa Director.

Qualifications:

JOB REQUIREMENTS:

• Must be a United States citizen or possess a valid work permit
• Must be able to read, write and speak English

• Must be flexible on working days, mornings, evenings, weekends, and holidays

• Must have the ability to learn new spa procedures and protocols

• Must be able to accurately follow instructions, both verbally and written

• Must be highly motivated, detail oriented, solution and customer focused

• Must possess a positive attitude and can work with a variety of people and in cooperation with associates efficiently and effectively.

• Must be able to manage competing priorities in a fast-paced environment

• Must be able to think and act proactively

• Must possess a professional and friendly demeanor
• Must possess excellent communication and listening skills
• Must have the ability to resolve conflicts in a diplomatic and tactful manner
• Must be able to easily adapt to organizational and environmental changes
• Must have the ability to deal effectively and interact well with guests and staff
• Must be able to successfully collaborate, cooperate, and contribute to create a team work environment
• Must have a passion for creating an exceptional experience for all guests

Salary : $60,000 - $90,000