Front Desk Coordinator / Patient Care Coordinator (Orthodontics)

About Snoqualmie Valley Orthodontics

We are an independently owned, modern, fully digital orthodontic practice located in the Snoqualmie Ridge neighborhood. We pride ourselves on delivering exceptional clinical outcomes and memorable patient experiences within an energetic, collaborative team culture.

Enjoy an easy, traffic-free reverse commute along I-90:

• Issaquah: 12–15 minutes
• Sammamish / Redmond: 20–25 minutes
• Bellevue / Mercer Island: 20–25 minutes
• Seattle: 35–40 minutes

The Role

We are seeking an energetic, detail-oriented, and tech-savvy Front Desk Coordinator & Social Media Specialist to be the welcoming face of our clinic, run our reception operations, and lead our practice’s social media marketing.

This position operates on a consistent 4-day workweek, giving you a 3-day weekend every single week.

If you love connecting with people, have an eye for creative digital content, and excel at multitasking, this role offers an ideal balance of patient hospitality, administrative coordination, and creative marketing. Orthodontic or dental experience is valued but not required—we will fully train candidate with strong computer literacy, organizational habits, and the right attitude.

Schedule & Compensation

• Work Schedule: 4 days per week (approx. 8–9 hours per day). No weekends, no late nights, and consistent 3-day weekends.
• Hourly Wage: $26.00 – $32.00 / hour (starting pay commensurate with dental/orthodontic background, administrative strength, and social media/content creation skills).
• Work Environment: Modern digital workflow, supportive leadership, and long-term career growth.

Key Responsibilities

Patient Experience & Scheduling:

• Welcome patients and parents, manage check-in/check-out workflows, and maintain an organized, welcoming reception lounge.
• Answer incoming calls, coordinate appointment bookings, and balance daily clinic flow alongside the clinical team.

Social Media Marketing & Community Engagement:

• Plan, create, and publish engaging content for practice social channels (Instagram, TikTok, Facebook).
• Capture in-office patient milestones (debond celebrations, contests, team events, community sponsorships) while maintaining HIPAA compliance.
• Monitor channel engagement, respond to comments/DMs, and help execute local marketing promotions.

Insurance & Financial Coordination:

• Verify patient orthodontic benefits, submit electronic insurance claims, and address parent billing questions.
• Assist families with payment arrangements, ledger reviews, and accounts receivable tracking.

Digital Front Office Operations:

• Manage digital patient forms, automated SMS/email communications, and schedule adjustments.
• Support general administrative upkeep to ensure a seamless front-to-back office operation.

Qualifications

• Exceptional in-person hospitality, clear phone communication, and strong interpersonal skills.
• Proficiency with social media platforms (Instagram Reels/Stories, TikTok, Facebook) and basic mobile photo/video editing tools (Canva, CapCut, etc.).
• Strong computer literacy and confidence adapting to specialized digital practice management software.
• Keen attention to detail with the ability to prioritize tasks in a lively office environment.
• Prior experience in dental/medical administration or digital marketing is a plus, but motivated individuals with transferable customer service skills are strongly encouraged to apply.

Benefits & Perks

• Predictable 4-day schedule with 3-day weekends every week
• Paid Time Off (PTO) & Paid Holidays
• Health Insurance Coverage
• Complimentary Orthodontic Treatment
• Paid CPR certification, continuing education, and ongoing professional development

Job Type: Full-time

Pay: $26.00 - $32.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person

Salary : $26 - $32