Referral Coordinator

At Snoqualmie Valley Health, we’re not just in the business of healthcare; we’re in the business of empowering our community to live boldly and live well. Our commitment to excellence and innovation calls for team members who will build trust, obsess over excellence, lead innovation, and deepen connections within our community. We are guided by our core values, and we’re looking for someone who can embody those principles as part of our dynamic and growing team.

Located in a trailblazing, adventure-loving town at the base of the Cascades, Snoqualmie Valley Health is an independent public hospital district serving a vibrant community that thrives on both adventure and connection. This is more than a job—it’s an opportunity to be part of something bigger.

JOB TITLE: Referral Coordinator (Remote)

POSITION SUMMARY: The Referral Coordinator is responsible for managing and obtaining all prior authorizations for outgoing specialist visits, procedures, and diagnostic testing. This role also ensures that all incoming referrals for office visits, procedures, and testing are properly authorized prior to services being rendered. Additional responsibilities include coordinating appointments, communicating with patients, scheduling visits, and registering patients accurately and efficiently. The Referral Coordinator collaborates closely with internal departments and external organizations to ensure all required patient information is obtained, provided, and maintained in electronic format whenever possible. The Referral Coordinator is responsible for monitoring all patient referrals through completion (loop closure), ensuring patients attend scheduled appointments, and confirming that consultation notes and reports are received and/or sent in a timely manner to the appropriate parties.

Essential Functions

Build Trust: We exhibit integrity, transparency and compassion in every interaction.

• Act as a dependable point of contact for patients, providing clear and timely referral communication
• Ensure transparency in referral and authorization processes
• Follow referrals through completion to support continuity of care
• Maintain accuracy, confidentiality, and professionalism in all interactions
• Collaborate effectively with providers, specialists, and insurance representatives
• Proactively resolve referral and scheduling issues to prevent care delays
  
  

Obsess Over Excellence: We have high standards and seek continuous improvement.

• Ensure all referrals, authorizations, and documentation are completed accurately and on time
• Maintain high attention to detail to prevent errors, denials, or delays in patient care
• Monitor referral workflows proactively to ensure timely completion and loop closure
• Continuously follow up on pending referrals, appointments, and consultation notes
• Adhere to best practices, payer guidelines, and organizational standards
• Identify opportunities to improve referral processes and patient experience
  
  

Lead Innovation: We lead with creativity, agility and think bold in our approach.

• Identify and support improvements to referral and authorization workflows to enhance efficiency and patient access
• Utilize EPIC systems and technology to streamline referral tracking and documentation
• Adapt to new processes, tools, and payer requirements to support organizational initiatives
• Assist with implementation of workflow enhancements and best practices
• Analyze referral issues and trends to help reduce delays and denials
• Contribute ideas that improve referral coordination and patient experience
  
  

Deepen Connections: We build strong relationships with our patients, their families and partners in the communities we serve.

• Build strong, trusting relationships with patients by providing clear, compassionate guidance on referrals and appointments
• Maintain regular communication with providers, specialists, and internal teams to ensure seamless coordination of care
• Serve as a reliable point of contact for patients, answering questions and addressing concerns promptly
• Collaborate with colleagues across departments to share information and support patient-centered care
• Follow up with patients after appointments to ensure satisfaction and completion of referral care
• Advocate for patients to minimize barriers and enhance their overall healthcare experience
  
  

Qualifications

Required Education: High School Diploma or GED

Preferred Education: Associates Degree

Required Licensure: N/A

Specialty Certification: N/A

Required Experience: Minimum of one (1) year of medical office experience with exposure to insurance verification and/or referral authorization processes; one (1) year of experience as a Referral Coordinator in a medical practice preferred.

Skills

• General knowledge of medical insurance processes
• Knowledge of medical terminology, CPT & ICD codes
• Ability to communicate effectively, both written and orally
• Excellent customer service skills
• Ability to cross train in other areas of practice in order to achieve smooth flow of operations
• Good organizational skills with the ability to adapt to medical situations
• Ability to handle patient and organizational information in a confidential manner
• Ability to work in an environment of continuous change
• Ability to manage priorities and work under deadlines
• Speaks and understand the English language
  
  

Work Environment

• Flexibility to work extended hours as needed
• Good working conditions. Clean, well-lighted, temperature-controlled area
• Must be in the state of Washington
  
  

Physical Demands

• Ability to work in a fast-paced environment and handle multiple priorities.
• Sitting, standing, and walking over course of work day
• No lifting over 5 pounds
• Extended times of computer work 
  
  

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

BENEFITS: We believe in taking care of those who take care of our community. We’re proud to offer a comprehensive benefits package that puts your health and well-being first. With our flexible medical plan, you’ll have access to multiple in-network tiers, including top-quality care from Snoqualmie Valley Health, Eastside Health, and First Choice/First Health providers. The best part? Anyone covered under our plan can receive care at SVH at no cost! It's all about giving you the options and support you need to experience life’s great adventures.

• Medical
• Dental
• Vision
• Pharmacy
• Health Reimbursement Account (HRA)
• Life and AD&D
• Retirement Plan
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Travel Assistance & ID Theft Protection
• Pet Insurance
• Other Voluntary Benefits
  
  

Benefit Eligibility Requirements - Employees regularly scheduled at least 20 hours per week.

Employee Dependents - Your legal spouse or domestic partner; dependent children until age 26.

Waiting Period - 1st of the month from the date of hire.

Please Note

• The flu shot (during flu season) are required for employment, with exemptions available for valid medical or religious reasons.
• Snoqualmie Valley Health is a drug-free workplace. We complete drug screenings as a part of our onboarding process.