Legal Assistant - Consumer Litigation & Client Services

Legal Assistant – Consumer Litigation & Client Services

About the Opportunity

A growing law firm is seeking a highly organized and detail-oriented Legal Assistant to support a busy Consumer Litigation and Client Services team. This role is ideal for a motivated professional who enjoys client interaction, administrative support, case management, and working in a fast-paced legal environment.

The ideal candidate will possess strong communication skills, a stable work history, excellent organizational abilities, and the capacity to manage multiple priorities while maintaining a high level of accuracy and professionalism.

Key Responsibilities

• Assist with case investigations and support ongoing litigation and pre-litigation matters.
• Establish and maintain positive relationships with prospective and existing clients.
• Initiate and manage the opening of new legal files.
• Complete, scan, organize, and maintain various legal documents, forms, and authorizations.
• Obtain and track records, reports, medical documentation, videos, and other case-related materials.
• Report claims to insurance carriers and request policy information.
• Draft and send routine correspondence on behalf of the legal team.
• Maintain accurate and organized electronic and physical client files.
• Request, monitor, and follow up on insurance information, records, and supporting documentation.
• Gather and organize medical records, bills, and related case materials.
• Process and track invoices associated with client files.
• Communicate coverage information to medical providers when necessary.
• Contact clients to obtain case updates and relevant information.
• Prepare supporting documentation for paralegals and attorneys.
• Copy, scan, upload, and organize documents for case files and settlement packages.
• Manage incoming and outgoing mail, ensuring documents are properly routed and filed.
• Scan and upload correspondence and records into the firm's case management system.
• Assist with document filing and records management.
• Handle phone communications with clients, medical providers, insurance representatives, and other parties.
• Provide administrative and case support to paralegals and attorneys as needed.
• Perform additional duties and special projects as assigned.

Qualifications

• Previous legal, administrative, customer service, or insurance-related experience preferred.
• Strong computer proficiency and the ability to learn new software systems quickly.
• Excellent written and verbal communication skills.
• Exceptional organizational and time-management abilities.
• Strong attention to detail with a focus on accuracy and completeness.
• Ability to manage multiple tasks, deadlines, and priorities simultaneously.
• Professional demeanor and strong interpersonal skills.
• Ability to work independently while contributing to a collaborative team environment.
• Experience handling confidential information with discretion and professionalism.

What We're Looking For

We are seeking a dependable, proactive professional who thrives in a high-volume environment and enjoys helping clients while supporting a dynamic legal team. The ideal candidate is organized, responsive, and committed to delivering exceptional service and administrative support throughout the life cycle of a case.

If you are looking for an opportunity to grow your legal career with a collaborative and fast-paced team, we encourage you to apply.