IT Support Technician II

Do you have an eye for detail and a passion for developing innovation solutions? Join our team! As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.

As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.

This hands-on technical position will diagnose, resolve, and respond to local IT incidents and service requests. Support will take place in a primarily MS Windows based environment. Technical responsibilities include (but not limited to) support and administration for computing hardware and systems, software installations, equipment inventory, proprietary software, and network connectivity to ensure the efficient and successful operations of site IT in accordance with SNC corporate business, security, and IT standards, practices, policies, and procedures.

The IT Support Technician reports to, takes direction from, and is supervised by a Corporate IT supervisor / manager. Will also receive business area direction and follow corporate IT standards, policies, processes, and procedures provided by/from Corporate IT.

Responsibilities:

• Responsible for inventory management to include the purchase, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware.
• Provide basic network support ensuring desktop and other networked peripherals full connectivity.
• Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
• Address/resolve IT incidents/service request; promptly enter/prioritizes/track/monitor/update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel “walk-ups”.
• Support organizational efforts and maintaining policies and procedures in the IT Department and Lab environments.
• Assist with the creation and maintenance of local site IT systems documentation.

Qualifications You Must Have:

• Associate's Degree in a related field of study with 2 or more years of relevant experience
  • Higher education may substitute for relevant experience
  • Relevant experience may be considered in lieu of required education
• Customer/solution ownership, an overall drive for excellence.
• Team focused with the capacity for knowledge sharing
• Written and verbal communication skills with end users
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services

Qualifications We Prefer:

• Tier II desktop support experience
• CompTIA Security
• CompTIA Network
• A Certification
• Technical documentation skills
• Supervisory skills, In-Depth knowledge of Service Now and functionality

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE:

This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.