Motor Bank Branch Supervisor

Are you ready to take the next step in your career and lead a team that is dedicated to supporting the community it serves?

At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters.  From the words we say, to the way we dress, to the decisions we make and the actions we take – every single thing we do matters.  Why?  Because we recognize the inherent value of each individual, and the potential of what each person can become.  We realize every one of life’s interactions is an opportunity to help someone reach that potential.  This is why we treat even the smallest details of life and banking with careful thought and attention.  If you aspire to do the same, we’d like you to advance your career with us at SNB.

As a Branch Supervisor, you will oversee the Motor Bank operations while delivering exceptional customer service and guiding a high-performing team. In this position, you’ll coach and develop staff, manage transactions and audits, and ensure smooth, secure operations, making a direct impact on both the customer experience and team success.

KEY RESPONSIBILITIES:

Customer Service & Operations

• Deliver a welcoming, professional experience for every customer, setting the standard for service excellence and building strong relationships.
• Review and approve non-routine or complex transactions, ensuring accuracy, compliance, and risk mitigation.
• Oversee the returned check collection process, working to resolve outstanding items in a timely and professional manner.
• Balance daily cash operations, including CSR totals, vault funds, and cash dispensing equipment, ensuring accuracy and accountability.
• Perform regular security checks and internal audits to maintain compliance with bank policies and safeguard assets.
• Maintain a strong understanding of branch systems and ensure proper usage across the team.

Team Leadership & Development

• Train, coach, and mentor Customer Service Representatives (CSRs), fostering a positive, high-performing team environment.
• Encourage and promote referral opportunities, helping team members identify customer needs and contribute to overall branch growth.
• Lead weekly staff meetings to communicate updates, reinforce goals, and support team alignment and engagement.

Reporting & Financial Oversight

• Prepare accurate month-end reports and support budgeting activities, contributing to effective financial management.

Required for this position: Strong leadership and team development skills, self-motivated, independent thinker, detail-oriented mindset, problem-solving and decision-making skills. Advanced organizational abilities to manage multiple priorities and meet deadlines effectively. Strong analytical skills, with the capacity to identify opportunities and address challenges proactively. Clear and concise communication, both written and verbal, paired with the ability to foster collaboration and teamwork.

EDUCATION AND EXPERIENCE:

• 4 year college degree or related work experience
• Management experience
• Accuracy and meticulous attention to detail required

• Excellent oral, written, and interpersonal communication skills
• Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
• Team-oriented and the ability to work collaboratively across all levels of the organization
• Service-oriented, polite, and respectful
• Advanced problem-solving and analytical skills

HOURS:

Some extended business hours.

BENEFITS:

We offer a comprehensive benefit package to our employees including medical, dental, vision, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection. 

ABOUT SECURITY NATIONAL BANK:

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection.  These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank.  We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain.  To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

Security National Bank is an Equal Opportunity, Affirmative Action Employer.  Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

LEARN MORE:

https://www.snbsd.com/about/employment-opportunities

LOCATION:

Sioux City, Iowa