What are the responsibilities and job description for the Branch Manager - Service and Equipment position at Arnold Motor Supply?
For almost 100 years, Arnold Motor Supply has been a leading distributor and retailer of automotive replacement parts and accessories with 80 locations across the Midwest. We are recognized as a Top Workplace year after year because we keep it simple – our employees and customers are the most important part of everything we do.
Position Overview
This position manages a division of our company which is primarily focused on selling, servicing, and consulting on automotive equipment. The Branch Manager – Service and Equipment oversees service operations related to collision repair and automotive shop equipment, including paint booth maintenance, equipment repairs, and hoist inspections. This role manages technicians, ensures regulatory compliance, maintains high service quality, and drives service revenue growth while delivering superior customer support to automotive repair and collision shops.
Job Tasks and Responsibilities
- Ensure clear expectations and accountability for driving assigned areas of branch performance are firmly in place and are actively managed
- Maximize sales and profit levels for Equipment focused profit/cost center
- Manage day-to-day operations of the service team, including scheduling, assigning work orders, and monitoring workflow.
- Monitor service department performance metrics, such as efficiency, productivity, and customer satisfaction, and implement strategies for continuous improvement.
- Stay updated on industry trends, regulations, and technologies related to automotive service.
- Recruit, retain and nurture talented individuals. Drive associate engagement and empowerment. Make associate development a priority. Recognize and reward strong performance.
- Ensure the highest safety standards are followed
Requirements:
- At least two years as a service/customer care manager in a “service-first” environment
- Past P & L accountability, preferably with automobile-related equipment background
- Demonstrated success in developing sales strategies and driving them through a multi-unit, geographically distributed retail/wholesale operation
- Exceptional relationship-development talents
- Strong personal philosophy focused on fostering one of our key differentiators – SERVICE!
- Ability to provide strong leadership to create a high-performance team through customer focus, open communication, coaching and listening
- College degree in a related field preferred
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