What are the responsibilities and job description for the Technical Program Manager/Delivery Manager position at SnapCode Inc?
Job Title: Technical Program Manager/Delivery Manager
Duration: 6 momths
Location: LATAM
Job Profile
Duration: 6 momths
Location: LATAM
Job Profile
- Manage delivery for our key customers across all the technological tracks
- Manage and lead teams across technologies, fostering a collaborative and productive work environment.
- Ensure regular updates to customer stake holders sent through WSRs
- Conduct MBRs and QBRs
- Achieve high customer delight
- Ensure projects are delivered on time, within scope, and budget by working with technology teams.
- Work closely with customer stake holders and ensure the project scope is well understood and documented as per the defined standards
- Manage and lead teams across technologies, fostering a collaborative and productive work environment.
- Work with PMO and ensure quality control procedures to ensure high standards in the delivery.
- Act as a delivery point of contact for Customer, Understanding the Customer, managing expectations and ensuring highest customer satisfaction.
- Service/Project Review meetings with Customer and Management
- Adopt customer specific processes and methodologies.
- Proactively Identify, evaluate, and mitigate project risks effectively.
- Ensure that the project teams meet SLAs and avoid service credits / penalties.
- Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices.
- Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams.
- Establish and monitor KRAs and KPIs as performance metrics for team members.
- Support hiring the right resources for various tracks as the roles get identified by working with the TAG teams
- Ensure SOWs are signed and Invoices cleared on-time by working with finance teams and the customer stakeholders
- Continuously work with individual members in the project teams and ensure their contributions are made visible to customer in terms of activities/stories/Jira Tickets as applicable on a weekly basis and obtain continuous feedback on the performance of the teams and course correct as needed appropriately.
- Work with customer stake holders, identify the opportunities, proactively create proposals with efforts, solutioning and financials
- Bachelor s or Master s degree in Computer Science, Information Technology, or related field.
- Proven experience in software development project management, must have worked with onshore/Nearshore/offshore model. Open to be flexible to be able to speak to teams in different time zones.
- Exceptional communication, interpersonal, thought leadership skills with the ability to effectively engage with customers, stakeholders, and cross-functional teams.
- Strong leadership and team management skills.
- Familiarity with various project management tools and methodologies (e.g., Agile, Scrum, ITIL).
- Problem-solving mindset and ability to manage complex project challenges
Salary : $20 - $25