Manager of Collections

Company Overview:

At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.

If you're looking to make an impact and grow with a team that values you, come join us

Job Description

The Analytics Manager leads data-driven strategies to optimize recovery, reduce delinquency, and improve portfolio performance. This role partners with Risk, Finance, and Customer Experience to design segmentation models, streamline workflows, and ensure compliance with all regulatory standards. The ideal candidate blends analytical expertise with operational leadership to drive efficient, customer-focused collections outcomes.

How'll you'll make an impact:

• Collections Strategy & Operations
• Oversee assigned collections portfolio, ensuring timely and effective recovery of delinquent accounts.
• Monitor delinquency trends, customer payment behaviors, and collections effectiveness to identify risks and opportunities.
• Design segmentation models and treatment plans tailored to customer risk profiles.
• Partner with Risk, Finance, and Customer Experience to refine strategies that balance recovery with customer care.

• Manage workflows and system configurations to optimize efficiency and compliance.

• Analytics & Reporting

• Develop and implement data driven collections strategies to optimize collections, reduce defaults and improve portfolio performance.
• Build, maintain, and distribute collections dashboards and scorecards.
• Analyze large data sets to uncover patterns in delinquency, roll rates, cure rates, and recovery performance.
• Develop forecasts and models to support portfolio risk management and collections capacity planning.
• Provide actionable insights and recommendations to leadership based on data analysis.
• Compliance & Process Improvement
• Ensure compliance with federal, state, and internal regulatory requirements (FDCPA, UDAAP, etc.).
• Document, monitor, and improve collections processes to strengthen efficiency and scalability.
• Partner with technology teams to implement system enhancements and automation solutions.

What you'll need to succeed:

• Bachelor's degree in Business, Finance, Analytics, or related field (Master's degree a plus).
• 5–7 years of experience in collections management, preferably in financial services, fintech, or consumer credit.
• Strong background in analytics: SQL, Python, R, or advanced Excel; experience with BI tools (Tableau, Power BI, Looker) preferred.
• Proven ability to analyze large data sets, translate insights into actionable strategies, and communicate results to senior leadership.
• Demonstrated success in leading and developing teams.
• Knowledge of collections compliance regulations and risk management practices.

Why Join Us:

• Generous paid time off
• Competitive medical, dental & vision coverage
• 401K with company match for US
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Access to mental health and wellness resources
• Company-paid volunteer time to do good in your community
• Legal coverage and other supplemental options
• A value-based culture where growth opportunities are endless

More:

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at .

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Salary : $80,000 - $120,000