What are the responsibilities and job description for the Technical Services Coordinator position at SN Branding?
At Safety National, we don’t just offer jobs – we build careers with purpose! Since 1942, we’ve been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success—both personally and professionally. Ready to grow with us? Apply today!
Follow this link to view all of our available careers and apply: https://www.safetynational.com/careers-page/
This opportunity is in the Account Services department.
Responsible for seeing policies through to the finish line, our Account Services department facilitates the processes between Claims, Underwriting, and our brokers. Ranging from rating services to audits to operational guidance, the available career opportunities are abundant with varying levels of specialty. Maintaining a strong network of team leaders, our department’s relationship allows for cross-training opportunities and plenty of collaboration.
Role Description:
As a Technical Services Coordinator, you will assist in providing technical support and user process documentation for our policy administration systems and supporting software. You will act as a liaison between business users and the IT department to ensure our applications meet business needs. In this role, you’ll manage technical issues reported by users, participate in User Acceptance Testing for system enhancements, and help maintain departmental documentation. You'll thrive if you’re highly organized, able to juggle time-sensitive projects, and passionate about collaborative problem-solving. This is a great opportunity to combine technical skill with strong internal customer service within a collaborative team environment.
Non-exempt: Please note, this position is classified as Non-Exempt under federal wage and hour laws. As such, you will be required to clock in and out for all hours worked and will be eligible for overtime pay for any hours worked over 40 in a given workweek.
Qualifications:
Education:
College education is preferred.
Required Qualifications:
- Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
- This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.
- Strong written and oral communication skills
- Proficiency in Microsoft Office Suite at an intermediate level
- Experience developing and executing test cases based on system specs and documentation
Preferred Qualifications:
- Insurance designations a plus
- Previous experience supporting business systems or software testing environments
- Demonstrated professionalism in technical support or business liaison roles
Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.
Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.
Total Rewards That Put Employees First
In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs. Apply today to learn more.
Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is $44,000 to $58,500. Compensation for the successful candidate will consider the candidate’s particular combination of knowledge, skills, competencies, experience and geographic location.
#LI-Hybrid
Salary : $44,000 - $58,500
