End-User Computing Architect (Azure)

Role Summary

We are seeking a highly skilled Azure End-User Computing (EUC) Architect to design, build, and support a modern, enterprise-scale end-user computing environment. This role requires deep hands-on expertise across Intune, device management, identity, operating systems, and Azure-based virtual desktop infrastructure (VDI).

The ideal candidate will have proven experience delivering multi-site implementations, standardization initiatives, and complex transitions, including divestitures and mergers/acquisitions. This individual will ensure a seamless, secure, and scalable EUC environment while delivering exceptional customer service, including executive-level support.
Engagement Details

• Duration: 52 Weeks
• Location: Dallas, TX (onsite preferred; remote with 20–30% travel may be considered)

Key Responsibilities
Architecture & EUC Environment Build

• Design and deploy end-user platforms across Windows, macOS, mobile devices, and virtual desktops.
• Implement modern device management solutions using Microsoft Intune, MDM, Microsoft Entra ID, and Azure Virtual Desktop.
• Develop secure, scalable endpoint standards, including compliance policies, configuration profiles, and automated provisioning (Autopilot).
• Establish EUC governance, documentation, standard operating procedures, and lifecycle management strategies.
• Integrate EUC solutions with identity, networking, collaboration, and security platforms.

Mergers, Acquisitions & Divestitures

• Lead EUC workstreams for mergers, acquisitions, and divestitures, including Day 1/Day 2 planning and execution.
• Design and execute migration and coexistence strategies (Entra ID tenant alignment, device enrollment transitions, profile/data migration, and application deployment).
• Ensure endpoint security and compliance during transitions in partnership with Security and IAM teams.

Operational Excellence & Support

• Deliver high-quality EUC operations with a strong focus on user experience and customer satisfaction.
• Provide executive-level support with professionalism, discretion, and urgency.
• Troubleshoot complex issues across endpoints, authentication, and access (Windows, macOS, mobile, VDI).
• Maintain accurate documentation, asset tracking, and operational standards.
• Support enterprise rollouts, migrations, and hypercare activities, including communication and rapid issue resolution.
• Manage OEM/vendor relationships (Dell, Client, Lenovo, Apple), including procurement, provisioning, and SLA performance.
• Collaborate with Infrastructure, Network, Security, Service Desk, and third-party vendors to ensure successful delivery.

Security & Identity

• Implement secure device configurations, conditional access, compliance policies, and identity-based controls using Microsoft Entra ID and Group Policy.
• Support PKI, certificate-based authentication, and secure remote access solutions.

Requirements

• 12 years of experience in IT support or EUC engineering.
• Strong customer service mindset with excellent troubleshooting skills.
• Ability to work independently while adhering to established standards and documentation.
• Experience supporting executive leadership.
• Proven track record delivering enterprise-scale EUC implementations (multi-site, large endpoint environments).
• Experience leading EUC efforts in mergers, acquisitions, and divestitures.
• Strong delivery discipline (requirements gathering, solution design, rollout planning, cutover execution, and risk management).

Technical Expertise

• Microsoft Intune administration
• Mobile Device Management (MDM)
• Active Directory & Group Policy
• Microsoft Entra ID (Azure AD)
• Windows and macOS support
• Azure Virtual Desktop / VDI

Preferred Qualifications

• Deep expertise in Microsoft Modern Workplace (Microsoft 365, Exchange Online, Teams, OneDrive, SharePoint).
• Strong scripting and automation skills (PowerShell, Bash, etc.).
• Advanced endpoint troubleshooting (PC/Mac hardware and software).
• Experience with tenant-to-tenant migrations and transition scenarios.
• Strong Windows engineering skills (Win32 app packaging, Autopilot optimization, update management, endpoint analytics).
• Relevant certifications (Microsoft, CompTIA, Apple, ITIL).

Deliverables

• Develop process flows and documentation
• Provide mentoring and knowledge transfer to client teams
• Contribute to project deliverables as a primary or supporting author
• Support data conversion and data maintenance activities
• Deliver best practices and industry-aligned solutions
• Recommend innovative or alternative approaches where applicable
• Provide both thought leadership and hands-on technical execution
• Collaborate as an active member of the project team