IT End User Computing Engineer

Company Overview:

Hillwood, a Perot Company, is a premier real estate investment and development company founded on a culture of integrity, respect, excellence and teamwork. The company is a full-service real estate developer, investor and advisor focused on developing opportunities for investors, partners and communities around the world. See additional details at www.hillwood.com.

Position Summary:

Hillwood IT is seeking a highly skilled IT End User Computing Engineer to join our dynamic and growing team in Dallas, TX. The End User Computing Engineer will play a primary role in the management and oversight of Hillwood’s Intune/Microsoft Endpoint environment by providing platform administration, integration, maintenance and operations skills. They will also be responsible for performing daily administration, issue resolution and troubleshooting. The ideal candidate brings strong technical expertise, excellent troubleshooting and communication skills, and a collaborative mindset along with a passion for delivering a secure, modern, and reliable digital workspace experience for Hillwood employees and customers.

Responsibilities:

Endpoint Administration and Device Lifecycle:

• Manage endpoint devices via Azure Intune to ensure that all devices are updated with the appropriate configuration and security policies.
• Oversee Autopilot device lifecycle standards (procurement specifications, golden config, retirement and secure wipe) and coordinate with Asset/Finance for inventory and chargebacks, consistent with your Endpoint/Asset.

Application Deployment, Monitoring, and Compliance:

• Lead the design, packaging, testing, and deployment of line‑of‑business and third‑party apps via Intune; maintain app catalogs and deployment rings.
• Create robust monitoring and reporting: device compliance, patch coverage, app success, enrollment trends, and risk/health dashboards; leverage KQL/Log Analytics where applicable.
• Attend regular calls to discuss vulnerabilities within the environment and plan for their remediation.

Support, Troubleshooting, and Cross‑Team Collaboration:

• Provide Tier 2 (second level) support for the End User Support team. Provide outstanding customer support to the End Users and End User Support team.
• Manage cases with Microsoft support and other vendors to drive solutions to technical issues.
• Partner with architecture and security teams to contribute to the digital workspace roadmap.

Required Skills and Abilities:

• Expert-level knowledge of Windows Autopilot, Configuration Profiles/Settings Catalog, Proactive Remediations, WinGet/Win32 app packaging, update rings, and Defender for Endpoint integration.
• Strong proficiency in PowerShell for automation, packaging, and reporting; familiarity with KQL and Log Analytics for endpoint performance and health analytics.
• Solid understanding of Microsoft Entra ID, on‑prem Active Directory, Group Policy design principles, and modern identity‑based management.
• Demonstrated experience developing operational runbooks, change plans, and stakeholder communications aligned to ITSM processes.
• Strong understanding of device lifecycle management, modern endpoint deployment practices, and digital workspace best practices.
• Proven ability to manage multiple projects simultaneously, work independently, and deliver tasks on time.
• Strong analytical skills with the ability to understand complex issues and drive them to resolution.
• Excellent troubleshooting, documentation, and communication skills.

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent experience.
• Minimum 6 years of related IT experience, or 12 years of experience in lieu of a degree.
• 5–7 years of experience in endpoint engineering or administration, including at least 3 years of hands‑on Intune/Microsoft Endpoint Manager experience in an enterprise environment.
• Minimum of 4 years of experience with Microsoft Intune management methodologies, including security configuration, application management, policy creation and management, and service health/monitoring.
• Experience with Group Policies and Active Directory/Entra.
• Experience managing Defender security policies.
• Exposure to macOS management (Jamf or Intune for macOS) and mobile device and app protection policies for iOS/Android.
• Experience with a patch management solution such as Ninja.
• ITIL v4 Foundation certification preferred.

Physical Requirements and Work Environment:

• Ability to maintain a professional appearance and adhere to Hillwood’s office and dress code standards.
• On‑site presence required 3–4 days per week.

EEO Statement:

Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

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