What are the responsibilities and job description for the Tickets & Snowsports Front Desk Agent position at Smugglers Notch Resort?
Love sharing your passion for winter fun and mountain life? So do we!
Join the team that helps guests kick off their best days on the mountain! As a Tickets & Snowsports Front Desk Agent, you’ll be part of the front-line magic, helping families plan unforgettable winter memories, whether it’s choosing the perfect Ski & Ride School program, finding the right lift ticket or pass, or guiding them to fun beyond the slopes.
What You'll Do:
- Assist guests in planning their Smuggs vacation by booking ski & snowboard lessons, lift tickets, season passes, and off-mountain winter activities like snowshoeing or tubing.
- Provide local insights and insider tips—whether it’s your favorite blue run, where to grab the best hot chocolate, or how to make the most of a snowy afternoon.
- Offer a concierge-style experience, creating personalized vacation plans for guests of all ages and experience levels.
- Support both on-site guests and those planning upcoming vacations or day trips.
- Collaborate closely with Guest Services and other resort departments to ensure smooth communication and a seamless guest experience.
What We're Looking For:
- A friendly, enthusiastic communicator with a positive, can-do attitude
- Someone who thrives in a fast-paced, guest-focused environment
- Strong computer and multitasking skills
- A love for winter mountain life and enthusiasm for skiing, snowboarding, and snow-based fun (skiing and riding skills not required)Passion for delivering exceptional guest service to families from all backgrounds
Schedule & Availability:
This is a full-time, seasonal position with potential for year-round employment depending on candidate fit and business needs.
Weekend and holiday availability is required, after all, those are some of the most exciting days to be part of the Smuggs magic!
Salary : $33,925 - $46,821