What are the responsibilities and job description for the Maintenance Guest Experience Technician (Full & Part Time) position at Smugglers' Notch Resort?
The Maintenance Guest Experience Technician provides critical support in maintaining and repairing the Resort’s condominiums and common areas. This role involves handling both routine and emergency maintenance requests, ensuring the safety and comfort of guests and homeowners by delivering exceptional service. The ideal candidate is adept in problem solving, has basic plumbing experience and general mechanical aptitude , detail-oriented, willingness to learn, friendly, and possesses strong communication skills.
Must be detail-oriented with strong communication skills, be mechanically-inclined, and a willingness to learn. Must have reliable transportation, basic hand tools, and a valid driver's license to apply. Weekend and/or evening shifts may be required.
Key Responsibilities:
- Accurately record time required for job completion using a handheld device as well as provide written documentation when necessary, a description of work completed, types and prices of materials used.
- Update supervisors and relevant teams on job status and any changes. Exceptional time management skills.
- Perform repairs and maintenance on physical structures, including general building upkeep.
- Repair, refinish, strip, sand, and paint various surfaces (walls, furniture, etc.) using brushes, rollers, or spray guns.
- Repair, rebuild, and maintain faucets and basic plumbing systems.
- Install and secure entertainment systems, including TVs, within resort homes.
- Repair windows, doors, and screens, including building and installing custom screens as needed.
- Familiar with basic maintenance plumbing, including tasks such as unplugging toilets, changing sink cartridges, and performing general repairs."
- Communicate effectively with guests, homeowners, and supervisors to explain job status and completion details.