Engineer - Failure Analysis

The Failure Analysis Engineer uses procedures and instructions to initiate the analysis process when product failure occurs. Investigations are researched for root causes with analysis documented, recorded, and communicated internally and with the client company. Responsible for first level failure analysis on Customer returned Server/Workstation computers.

Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

Data Analysis/Communication/Issue Resolution Prevention 90% of Job

• Have appropriate knowledge with the various systems, tools, and procedures used in failure analysis.
• Be proficient in a large number of applications used for database management and reporting.
• Visual mechanical inspection (VMI) of Computer Systems, computer components (Power Supply, DIMM, CPU, NIC, SSD, Motherboards, etc.) and/or subcomponents
• Follows procedures and diagrams in performing engineering change orders, as required
• Completes component level trouble shooting (capacitor, resistors, fuse, IC, diode, etc.) and failure analysis
• Tests, troubleshoots and repairs complex system failures, as required
• Assembly & disassembly of units, computer components and subcomponents
• Skilled in communication, problem solving, and applying experience and expertise.
• Complete sample analysis for equipment and process qualifications.
• Identify optimum analytical approaches critical to problems.
• Conduct innovative use of new analytical tools, equipment and methodologies.
• Develop records and perform various failure analysis on systems and components to identity root cause.
• Develop formal failure analysis data reporting and present internally and to client. Requires communication with Asia team in emails and conference calls.
• Work inside customer lab.
• Other duties as assigned.

Team Leadership 10% of Job

• Responsible for maintaining a positive work environment while supporting the companys culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
• Maintains and strengthens internal, external customer, and supplier relationships. Communicates and works well with all business partners.
• Ensures inventory management and merchandise allocation flows product through the warehouse in the most cost efficient and productive manner.

Education and/or Experience

• Bachelors degree in Electronics, Mechanical/Electrical Engineering, Computer/Server repair or other related field. Will accept Associates degree with experience in product engineering.
• 0-2 years experience in FA role or 4 plus years in electronics quality inspection role
• Comprehensive computer knowledge is essential.
• Ability to use electronic test equipment (oscilloscopes & multi-meters, etc.)
• Remain current on developments in field(s) of expertise, regulatory requirements, and a comprehensive knowledge of the Clients products, markets, and objectives as well as industry trends.
• Must be able to speak English. Able to speak Mandarin Chinese is a plus.

Essential Skills:

• Requires excellent written and oral communication skills.
• Familiarity with MS Office (advanced excel)
• Familiar with computer software and operating systems and possess the ability to identify and perform software updates (OS,BIOS, Drivers, Firmware)
• Ability to read and interpret schematics/block diagrams with detailed understanding of computer and subassembly functionality
• Ability to read and interpret system board views and board layout details
• Effectively communicate concepts and solutions with various levels of the organization.
• Effectively liaison between Company and Client.
• Must be able to work cross-functionally with minimal supervision.
• Requires strong analytical and statistical skills.
• Requires flexibility to work overtime for special projects or business supports.

Competencies:

• Shows determination to achieve excellent results
• Finds better ways
• Demands top performance
• Inspires commitment

Working Condition

Environment is climate controlled. Should be able to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement; occasional lifting up to 45 pounds. Able to work in an environment with loud noise.

SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.