Field Service Technician - Entry Level

What We Do

SMS group is the leading partner in the world of metals.  SMS group Inc. in Valparaiso, IN is part of a global company that employs more than 12,000 people at over 100 locations, throughout 31 countries.  We use our over 150 years of experience and unique expertise in metallurgy, industrial processes and digitalization to create new perspectives for our industry through continuous innovation.  We are the leading market player in the design and construction of blast furnace and coke oven plants and an original equipment supplier, offering comprehensive maintenance and spare part services for iron making, metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology and heat treatment plants - all from a single source.

Summary

Assists in managing and maintaining customer relationships. Responds to customer service requests and requirements as well as assists acquiring new business opportunities.  Performs mechanical duties, testing and inspections as required on equipment in the SMS Valparaiso workshop and/or at a vendor facility. More time may be be spent in the SMS Valparaiso workshop initially, as the equipment learning process takes place.  Time spent in the field, as well as customer responsibilities, will increase as experience is gained.

 Duties and Responsibilities

• Visit customers regularly for sales and service calls, ensuring that customers in designated sales areas are visited with a view to selling them SMS products and services
• Identify customer needs and resources
• Assist and solve customer’s problems / issues and liaison with SMS group divisions including plant personnel and management
• Assists in initial customer contact, and receiving and expediting RFQ’s for proposal 
• Assist in customer follow up, including follow up of: quoting, order placement, job completion and delivery
• Perform mechanical duties; Disassemble, assemble and test equipment in the SMS Valparaiso workshop and/or vendor facilities
• Perform fabrication of lightweight apparatus and/or structures used in the maintenance of equipment
• Interface with project management, engineers, technical personnel and other staff as needed to complete projects
• Provide any additional support where needed
• Perform housekeeping and maintenance activities as required

 Supervisory Responsibilities

• This job has no supervisory responsibilities.

 Job Qualifications

• Must have related experience and/or training, or equivalent combination of education and experience 
• Ability to calculate figures and amounts 
• Must be able to read prints / drawings
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form 
• Ability to write routine reports and correspondence 
• Ability to speak effectively before groups of customers or employees of the organization 
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists 
• Knowledge of electrical, mechanical, hydraulic, pneumatic & piping systems
• Knowledge of disassembly, assembly, machining and fabrication methods including MIG, SMAW & TIG welding practices
• Knowledge of overhead crane, lift trucks and maintenance including hoisting and rigging techniques
• Frequent travel within the North American region (USA, Canada, Mexico); Possible limited international travel.  Travel can, at times, have a short notice window (customer emergencies / personnel needs).  Travel is typically a few days to a week; Occasional extended periods of travel are possible.
• Computer skills preferred: Microsoft Word / Excel / Outlook
• Must have a valid driver’s license
• Valid passport is required

 Physical Demands

• Frequently required to stand
• Frequently required to walk. 
• Frequently required to sit. 
• Frequently required to use hands to finger, handle, or feel. 
• Occasionally required to reach with hands and arms. 
• Occasionally required to climb or balance.
• Occasionally required to stoop, kneel, crouch, or crawl.
• Occasionally required to lift light weights (less than 50 pounds) 

Work Environment

• Exposure to moving mechanical parts 
• Exposure to high, precarious places 
• Exposure to fumes or airborne particles 
• Exposure to outside weather conditions 
• The noise level in the work environment usually is loud.

Schedule

• Full-Time, 8-hour shift
• Monday to Friday, 7:00am - 3:30pm, with 30 minutes for lunch

Benefits

• Paid Vacation - 10 days in the first year (prorated to start date), with an additional day each year
• 5 Paid Sick Days per year
• 10 Paid Holiday - includes 1 'floating' holiday that the employee can choose
• Impressive Medical, Rx, Dental & Vision Insurance
• Long & Short Term Disability / AD&D / Company Paid Life Insurance
• 401K w/matching contributions
• Flexible Spending Account / Health Savings Account
• Tuition Reimbursement
• Annual Bonus
• And More!