What are the responsibilities and job description for the Information Technology Manager position at SMRT Architects & Engineers?
Description
Information Technology Manager at SMRT — Power the Future
Are you ready to drive technology transformation with a team that blends innovation, tradition, and purpose?
As our Information Technology Manager, you’ll be at the heart of our operations, leading IT support, modernizing infrastructure, and ensuring our systems are secure, efficient, and aligned with business goals. Your work will help bring bold ideas to life and deliver meaningful impact across our organization.
What You’ll Do:
- You’ll guide IT support and operations across multiple locations, contributing to technically complex, high-performance environments.
- Mentor our IT support specialist
- Oversee daily IT support operations, ensuring timely resolution of incidents and requests
- Establish and enforce IT support policies, procedures, and standards
- Lead initiatives to modernize support infrastructure, including automation, cloud migration, and remote support capabilities
- Collaborate with senior leadership on budgets, resource allocations, and technology roadmaps
- Ensure reliability and performance of desktop, server, and network environments
- Oversee lifecycle management of hardware and software assets
- Serve as an escalation point for critical incidents and coordinate cross-functional response efforts
- Manage relationships with external vendors and service providers
- Ensure IT support practices comply with organizational security policies and regulatory requirements
- Support implementation of endpoint protection, access controls, and data privacy measures
- Maintain the highest level of confidentiality and discretion regarding sensitive information
What You Bring:
- Excellent communication, leadership, and stakeholder management skills
- Strong analytical and problem-solving skills
- Ability to explain technical issues to both technical and nontechnical users
- Proficiency with Microsoft Office Suite
- Strong understanding of network architecture, cybersecurity principles, and enterprise IT operations
- Experience with budgeting, vendor negotiations, and strategic planning
- Proven ability to manage multiple projects, prioritize tasks, and deliver timely results under pressure
- Proven ability to lead technical projects and manage complex support environments
- A passion for mentoring and developing junior staff
What Makes SMRT Unique:
- We’re a team of architects, engineers, planners, and professionals who thrive on solving complex challenges through design and technology. Our clients bring us first-of-a-kind opportunities, tight deadlines, and ambitious goals—and we respond with curiosity, collaboration, and creativity. Founded in 1884, SMRT carries a legacy of innovation into the future, focused on technically complex, high-performance environments that shape communities and enhance lives.
- Here, your expertise thrives. Flexible work arrangements support your rhythm. Wellness benefits reflect our belief that wellbeing starts with our team. And professional development is part of the journey. We cultivate an inclusive and supportive workplace where people feel fulfilled, challenged, and accepted. We listen, question, design, and deliver—together.
For more information on who we are and what we do, visit https://smrtinc.com/careers
Benefits:
- Flexible work environment
- 6 weeks of paid time off (vacation, sick, holiday, community service)
- Healthcare, dental, vision and life insurance
- 401(k) with automatic company contribution
- Education and training assistance
Requirements
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent technical coursework
- Minimum 10 years of experience in IT support, helpdesk, or technical troubleshooting roles
- Ability to travel to all offices (Andover, MA, Bangor, ME, Portland, ME, Schenectady, NY) as required.
- Certifications such as ITIL Expert, CCNP, MCSE, or equivalent, strongly preferred.
- Understanding and experience with security requirements for government contractors and CMMC, preferred.
- Prior experience in an architectural or engineering firm, along with familiarity with their specialized software requirements, preferred.