Ecommerce Administrator

We are seeking a detail-oriented and tech-savvy E-commerce Administrator to manage and optimize our online store. In this role, you will be responsible for maintaining a seamless, engaging, and high-performing e-commerce experience for our customers.

You will oversee day-to-day webstore operations, manage product content, support digital sales initiatives, and leverage data to improve performance. This position works cross-functionally with internal teams and external partners to enhance the customer journey from product discovery through checkout.

What You’ll Do

• Manage E-commerce Platform
• Oversee daily operations of the online store, including product listings, sales tracking, reporting, and overall user experience
• Provide timely and professional customer support related to online purchases
• Product & Content Management
• Maintain and curate the product catalog (add/edit/remove items)
• Write and proof product descriptions, upload images, and optimize keywords and cross-sell opportunities
• Photography & Digital Content
• Plan, capture, and edit product photography
• Ensure consistent brand presentation across the website and marketing channels
• Create engaging, product-focused content for social media as needed
• Performance Optimization
• Support ecommerce strategies to improve traffic, conversion rates, and search visibility (SEO)
• Ensure mobile optimization and overall site usability
• Track and report website performance metrics
• Technical Support & Troubleshooting
• Monitor website functionality and quickly address issues
• Coordinate with third-party vendors or technical support teams when needed
• Collaboration
• Partner with internal teams (retail, warehouse, marketing, finance, membership, and IT)
• Work with external vendors for marketing, CRM, and POS systems
• Continuously improve site navigation, product pages, search functionality, and checkout experience

Qualifications

Required:

• Bachelor’s degree in Computer Science, Information Systems, Web Design, or related field
• OR equivalent combination of education and relevant experience
• Strong communication, organization, and problem-solving skills

Preferred:

• 3 years of experience in e-commerce, website administration, or related roles
• Experience with e-commerce platforms (Shopify, WooCommerce, or similar)
• Familiarity with POS systems, inventory systems, and CRM platforms
• Proficiency in web analytics tools (Google Analytics/GA4, Adobe Analytics, etc.)
• Knowledge of SEO best practices

Technical Skills:

• Ability to troubleshoot website issues and coordinate with technical support teams
• Experience using data to drive decisions and improve performance
• Comfort using AI tools in a professional environment (in compliance with company policies)

What We’re Looking For

• A proactive problem-solver who enjoys both technical and creative work
• Someone who thrives in a collaborative, team-oriented environment
• A detail-driven professional passionate about delivering excellent online customer experiences

 Starting Pay & Benefits

·       Starting Pay: $40,603 year

Benefits

·       Medical, dental, vision, and life insurance

·       Paid time off

·       Paid holidays

·       Day shift, Monday-Friday

·       Training and professional development opportunities

For a complete job description, please go to our website at: Employment | Smokies Life

How to apply

Please submit our online employment application, your resume, and a brief cover letter outlining your experience to: amy@smokieslife.org