What are the responsibilities and job description for the Phone Operator position at Smithtown Toyota?
Smithtown Toyota is currently looking for a full-time appointment scheduler/phone operator to answer inbound service calls and schedule service appointments for both of our busy shops. This is a high volume, fast paced position, so the ability to multi-task is very important. Automotive experience and/or experience scheduling appointments is a plus.Bilingual (Spanish speaking) is preferred.
What we're looking for:
What we're looking for:
- Strong customer service and computer skills
- Candidates that are reliable and punctual
- Good understanding of computer software and other automotive technologies
- Quick learner with a positive attitude and a pleasant speaking voice
- Must be able to pass a drug test and background check prior to employment
- Greeting customers in a polite and professional manner
- Scheduling service appointments
- Answering basic questions regarding services (pricing, estimated timing, etc.)
- Transferring customers to the appropriate staff member when necessary
- Responding to voicemails left outside of business hours
- Perform other duties as assigned by Management
- Able to work weekdays and Saturdays between the hours of 7:00 am and 5:00 pm
- A competitive compensation package for the right candidate (hourly plus commission)
- Health Insurance with generous employer contributions
- Dental coverage plan available
- 401K Plans available with no waiting period
- Paid holidays
- Paid vacation
- Paid sick days
Salary : $17