What are the responsibilities and job description for the Sales Support Assistant position at Smith?
Smith is the leading independent electronic components distributor in the world. Since our founding in 1984, Smith’s Intelligent Distribution model and commitment to quality has allowed us to deliver comprehensive solutions to electronic component supply chains. We work across a variety of industries including automotive, supercomputing, gaming, medical devices, oil and gas, and more. Additionally, we provide tailored supply chain solutions such as counterfeit testing, vendor inventory management, and sustainable hardware disposition. We're excited to meet you and share what we love about Smith!
The Sales Assistant will support the solar team specifically. Smith ranks #1 among all global independent electronic component distributors at an annual revenue in excess of $3.5 billion. Specifically on the solar side, we’re in need of a Sales Assistant to process orders for brand new, PV panels, inverters, batteries, storage and more. This position is located in Albany, NY.
- Provide daily operational support to the sales team by managing RFQs, preparing formal proposals and ensuring data in the CRM is accurate and up-to-date
- Lead the end-to-end administrative process for sales orders, including the creation and tracking of POs and SOs to ensure on-time fulfillment and customer satisfaction
- Be the primary liaison between sales, purchasing and operations to verify inventory availability, inspections and shipping timelines
- Manage the onboarding of new accounts with excellent follow through and detail tracking
- Maintain proactive communication with existing customers regarding order statuses, tracking numbers and logistics updates
- Ensure all transactions adhere to Smith’s standard SOPs and trade requirements
Competencies
- Meticulous attention to detail with the ability to manage complex, multi-line-item orders without errors
- A proactive mindset to identify potential logistical bottlenecks before they impact sales processes
- Excellent Excel skills
Requirements
- Bachelor’s degree (or equivalent) or two years in a sales support role
Location: Albany, NY
We are an Equal Opportunity/Affirmative Action Employer.