What are the responsibilities and job description for the Assistant Manager position at Smith Dairy Queens, Ltd. |?
Assistant Manager
The Assistant Manager assists the General Manager in executing all aspects of restaurant operations and may be assigned specific areas to manage within the restaurant.
Essential Functions
- Manage entire operation of restaurant during scheduled shifts.
- Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
- Assist in the execution of the restaurant’s business plan as directed by the General Manager.
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
- Ensure guest service in all areas meet company standards.
- Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
- Accurately complete designated duties such as inventory control, ordering of products, cash control.
- Assist in optimizing profits by controlling product and labor costs.
- Communicate and oversee the execution of product promotions.
- Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of training materials, establishment of performance expectations and by conducting performance reviews.
- Prepare hourly employee schedules to meet the staffing requirements for each day part as determined by the General Manager.
- Expected to exercise good judgment in decision-making and reporting issues to the General Manager.
- Perform other duties and responsibilities as requested by the General Manager.
Qualifications
- Must be at least 18 years of age
- High school diploma
- 2 or more years of management experience at a restaurant chain
- Dedication to providing exceptional customer service
- Effective time management and prioritization
- Ability to work a minimum of 50 hours of scheduled time; two closing shifts per week, one being a weekend closing shift.
- Ability to work flexible hours and days to support business hours and needs.
For physical requirements of the position, please contact HR for the complete job description.